
Customer Relations Specialist
4 weeks ago
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, nearly expired food)
- Update internal databases with information about service issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their product issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Provide training to junior Customer Service Representatives
- Other task that may assigned by the management time to time.
- Willing to work on weekends and holidays
- Willing to work onsite in Ortigas, Pasig City
- Can start as soon as possible
- Graduate of any Bachelor's Degree
- Proficient in MS Word, Excel, PPT, etc.
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