Itsm Support

Technical Support – Pasig City (Multiple Openings)

Job postings with IT/Technical Support responsibilities across multiple roles. Responsibilities and qualifications appear in the individual postings below.

Job Description

• Assist in general information technology support requirements within expertise
• Facilitate restoration of service within the prescribed Service Level Agreement (SLA) on each incident
• Escalate incident tickets that cannot be resolved to upper-level support
• Perform routine AV equipment checks on conference rooms to ensure usability and readiness
• Provide on demand support to events hosted within the client premises
• Participate in system upgrade activities and perform in-scope tasks
• Comply with policies and safety procedures
• Identify problems necessitating need-based solutions
• Accomplish daily status updates of all pending customer complaints

Job Specifications

• At least 1 year of work experience in the related field
• Knowledgeable in troubleshooting, installation, configuration, etc.
• Knowledgeable in handling ticketing system/ticket management
• Good communication skills
• Flexible for shifting/rotational schedule
• Willing to work in Pasig City
• Can start ASAP

Schedule

• Flexible and rotational shift

Education

• Bachelor's (preferred)

Experience

• Technical support: 1 year (preferred)

Position : IT Servicedesk/Helpdesk

Location : Quezon City/ Taguig

Salary : Php16,000 per month

Qualifications

• Bachelor graduate of IT or related field
• Experience in the same role
• Knowledgeable in using ticketing system, process and escalation
• Can start ASAP

Description

• Receives and handles service requests following agreed procedures
• Logs incidents and service requests; maintains relevant records
• Identifies and classifies incident types and service interruptions
• Records incidents and their resolution; ensures alignment with SLA and information security requirements
• Escalates complex or unresolved incidents
• Responds to day-to-day operational needs to avoid service disruptions
• Provides information to enable fulfillment of common service requests
• Maintains records and informs users of actions taken

Salary & Benefits

• Salary: Php16,000.00 per month
• Health insurance
• On-site benefits: transportation support, etc.

Work Location

• Pasig City

Position : Technical Support Representative

Location : Pasig / Palawan / other

Salary : Php16,000.00 - Php20,000.00 per month

Qualifications

• 1 year of Technical Support experience (preferred)
• 3 years of Customer Service experience (preferred)
• Excellent verbal and written communication skills
• Comfortable with leadership levels
• Ability to work in a multi-tasking environment

Responsibilities

• Document and report issues in CRM
• Provide exceptional service to customers
• Act as customer advocate and liaison with internal teams
• Update customers on open issues
• Maintain product/service knowledge
• Collaborate with Success Managers/Account Executives
• Document issues with resolutions for knowledge base
• Identify recurring issues and assist with root cause analysis
• Other duties as assigned

Benefits

• Health insurance
• Opportunities for promotion

Schedule

• 8- to 10-hour shifts; some positions include night shifts

Location requirements

• Pasig City or nearby escalation as required

Posting 4 – Technical Support Representative (Work-on-site)

Responsibilities

• Responds to customer queries and complaints; maintain equipment operational per procedures

Requirements

• At least High School graduate or equivalent; fresh graduates with technical/computer-related courses are welcome
• Strong communication and attention to detail
• Technical background is highly required
• Amenable to work in Frontera Verde, Pasig City

Job Types

• Full-time, Permanent, Fixed term, Fresh graduate

Salary

• Php19,000.00 - Php20,000.00 per month

Benefits

• Health insurance
• On-site parking
• Paid training
• Transportation service provided

Schedule

• 8 hour shift
• Night shift

Location

• Pasig City

Posting 5 – Technical Support Representative (Work-on-site)

Responsibilities

• Responds to customer queries and complaints; maintain equipment operational as per procedures

Requirements

• At least HS Graduate or equivalent; fresh graduates with technical courses welcomed
• Strong communication and attention to detail
• Technical background highly required
• Amenable to work in Frontera Verde, Pasig City

Job Types

• Full-time, Permanent, Fixed term, Fresh graduate

Salary

• Php19,000.00 - Php20,000.00 per month

Benefits

• Health insurance
• On-site parking
• Paid training
• Transportation service provided

Schedule

• 8 hour shift
• Night shift

Location

• Pasig City

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