ITSM Engineer

3 weeks ago

Laguna Philippines KMC Solutions, Inc. Full time

Overview

Make your next big career move by applying as KMC Solutions’ next ENGINEER ITSM (SERVICENOW)

  • Implementation and fulfillment of all regulatory, health and safety requirements
  • Implementation and fulfillment of all company policies and procedures, including those outlined in our Employee Handbook.

The Engineer ITSM will be responsible for the development, implementation, and maintenance of ServiceNow applications and solutions. This role requires a proactive individual with strong technical skills and the ability to work collaboratively with cross-functional teams.

Benefits
  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
Responsibilities
  • Design, develop, and implement ServiceNow applications and modules to meet business requirements.
  • Integrate ServiceNow with other IT systems and applications using REST/SOAP APIs.
  • Manage and maintain the ServiceNow Configuration Management Database (CMDB).
  • Create and maintain custom workflows, business rules, client scripts, and UI policies.
  • Provide technical support and training to end-users and stakeholders.
  • Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Maintain comprehensive documentation of configurations, customizations, and processes.
  • Maintain close interactions with global Information Technology team members
  • Adhere to architecture standards
  • Provide training opportunities to build the skills of IT employees and ensure theirongoing ability to provide effective global support
  • Seek opportunities to utilize technology to improve operations, increase productivity,ensure accuracy and reduce costs
  • Represents the Global IT internally and to external customers and peers
  • Identifying and acting on opportunities to improve service quality.
  • High focus on customer service and user satisfaction
  • In charge of administrative processes and travel management
  • Creation of documentation, user guides and presentations
  • Implementation and compliance with the Quality Management requirements
  • Implementation and fulfillment of the safety manual’s requirements
  • Implementation and fulfillment of the personnel handbook’s requirements
  • Implementation and fulfillment of the regulatory requirements
Qualifications
  • Extensive Knowledge of the ServiceNow platform
  • Advanced problem-solving ability
  • Extensive knowledge of JavaScript
  • Familiarity with UI, SQL, HTML and CSS
  • Knowledge of XML and structural programming concept
  • ServiceNow certification
  • Bachelor's degree with IT Background or minimum of 5 +years
  • Fluent in written and spoken English, further languages preferred.
  • Advanced service and project management skills.
  • Advanced knowledge of state-of-the-art IT Services and practical experience indesigning and implementing.
  • Team player (must be able to work in a virtual and distributed team)
  • Ability to work with people from a variety of different culturally diverse backgrounds
  • Customer friendly, oriented and pro-active
  • Communicative and cooperative
  • Trustworthy, reliable, flexible and resilient
  • Motivated, goal oriented, persistent and a skilled negotiator.
  • Ability to travel both domestically and internationally
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