Team Manager

Team Manager - Corporate Travel (GDS)

Enshored Pasig, National Capital Region, Philippines

2 days ago Be among the first 25 applicants

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself Check us out at .

Duties And Responsibilities

• Manage and direct the daily activities of the Team Lead and full-time employees, including creative resource planning and implementing call center strategies and operations.
• Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation.
• Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff.
• Carry out needs assessments and performance reviews for officers.
• Setting and meeting performance targets for efficiency and quality.
• Ensure that the Service Delivery processes and team are meeting Enshored and client specific KPI targets.
• Practice and ensure compliance with all policies and procedures of the company.
• Coordinate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
• Coordinate with Recruitment, IT and liaising with the HR team.

Minimum Requirements And Qualifications

• With GDS experience.
• High level of initiative, accountability, and self-motivation.
• Strong customer service orientation.
• The ability to build a productive and highly engaged work environment.
• Maintain calmness and composure under tight pressure and provocations.
• Ability to work independently and take responsibility for seeing things through to completion.
• High attention to detail.
• Open to feedback and criticism.
• Bachelor's/College degree.
• 2-5 years of experience working as a Team Leader in a BPO setting.
• Strong leadership, people management, administrative, and numeracy skills.
• Strong written and verbal English communication skills.
• Proven experience in developing and maintaining relationships with key internal and external stakeholders.
• Team facilitation and training skills.
• Commitment to delivering the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Above average communication skills in English.

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Outsourcing and Offshoring Consulting

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