L1 Technical Support

3 weeks ago


Makati, Philippines Nezda Technologies, Inc. Full time

This is a dynamic, hands-on role where you will play a key part in supporting both strategic and operational aspects of the business. As an integral member of the global team, you will contribute to the long-term success of the organization by delivering reliable IT support and collaborating closely with management to implement effective technology solutions. Key Responsibilities Provide 1st and 2nd Line IT Support across the organization. Respond to service desk calls and manage support tickets efficiently. Deliver remote and on-site technical support as needed. Monitor systems and respond promptly to failures or issues. Create and maintain Standard Operating Procedures (SOPs). Troubleshoot technical faults and drive resolution to completion. Perform root cause analysis on recurring issues. Install, configure, and maintain hardware and software systems. Diagnose and repair hardware and network components. Ensure system security through antivirus, firewall, and malware protection. Maintain and update technical documentation regularly. Test new hardware/software prior to deployment. Support Senior Leadership Team with ad hoc technical tasks. Skills & Experience Proven experience in 1st Line IT Support and troubleshooting. Background in a service desk environment. Strong problem-solving and communication skills. Customer-focused with a commitment to service excellence. Ability to work under pressure with a flexible and proactive approach. Experience with: Windows 10 and later Office 2013 and later Office 365 Active Directory Windows Server 2012 and later Networking principles and configuration VOIP telephony systems Network and computer security (firewalls, antivirus, malware protection) Virtual network solutions Strong technical documentation and organizational skills. Ideal Candidate Profile A dynamic and self-motivated individual who takes ownership of issues. A team player who fosters positive and cooperative working relationships. Technically proficient with a keen eye for detail and continuous improvement. Amenable for Onsite full time UK working hours 8 Am to 6 PM #J-18808-Ljbffr



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