Sr. Learning Management System Administrator

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning Management System Administrator working remotely in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Looking for an opportunity to manage the operational logistics of our Learning Management System (LMS)? As a Senior LMS Administrator, you will lead efforts to optimize learning operations through advanced data analysis, reporting, and strategic LMS enhancements. You’ll serve as a consultant to stakeholders across L&D, Training Ops, and Support, using data to drive decisions and improve training effectiveness.

• Advanced Reporting & Analytics
  • Design and deliver dashboards for WBR/QBR purposes.
  • Analyze training completion, performance, and assessment data.
  • Recommend actions based on insights to improve learning outcomes.
• Stakeholder Engagement
  • Act as a data consultant for L&D and Support teams.
  • Co-lead syncs with vendors to ensure training data accuracy and alignment.
• Process Optimization
  • Identify LMS-related pain points and propose solutions.
  • Develop and maintain SLAs and standardized documentation.
• Technical & Functional Support
  • Troubleshoot LMS issues and support content creators.
  • Provide guidance on LMS features and best practices.
• Project & Change Management
  • Lead or support LMS-related projects and enhancements.
  • Collaborate with KM and vendor teams to implement system updates.

• 3–5 years of LMS administration and learning analytics experience.
• Advanced proficiency in Excel, Google Sheets, and data visualization tools
• Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable insights.
• Experience designing and maintaining dashboards for operational reviews.
• Knowledge of instructional design methodologies and adult learning principles.
• Familiarity with SCORM, xAPI, and LMS integration standards.
• Experience managing vendor relationships and coordinating cross-functional projects.
• Strong project management skills with the ability to meet deadlines and manage stakeholder expectations.
• Excellent communication and presentation skills, with the ability to tailor messaging to technical and non-technical audiences.
• Experience with LMS enhancements, system testing, and release coordination.
• Commitment to continuous improvement and innovation in learning technologies and processes.

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you\'d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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Our business is about making customers happy. That\'s all we do. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world\'s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote