CX & Ops Strategy Coordinator

2 weeks ago

Makati, Philippines MicroSourcing Full time

ECOM CX / OPS COORDINATOR Location: Eastwood Libis QCWork setup & shift: WFH | Night Shift Why join MicroSourcing? Competitive rewards: above‑market compensation, healthcare coverage day one, paid time off with cash conversion, group life insurance, and performance bonuses. A collaborative spirit: contribute to a positive engaging work environment via company‑sponsored events. Work‑life harmony: flexible arrangements to balance work and life. Career growth: continuous learning and advancement opportunities. Inclusive teamwork: celebrate diversity and foster an inclusive culture. Your Role Key Responsibilities Manage customer service inquiries in Gorgias, ensuring timely accurate resolutions, escalating complex issues. Collaborate with the CX team to maintain clear communication with customers, warehouse, and marketplace partners. Handle CSR “No Stock” and damages cases, observing current processes and eventually taking full ownership. Marketplace & Ecommerce Operations (OPS) Monitor Mirakl (Nordstrom), Farfetch, Garmentory, and Global‑E dashboards daily; resolve late orders, cancellations, and inventory sync issues. Manage catalog uploads and updates (new products, existing product maintenance, offers, and compliance with marketplace requirements). Submit product removals or re‑enablement requests as needed. Process and track marketplace orders, cancellations, and customer service escalations. Manage returns workflow, including creating and submitting manual RAs and ASNs (via RLM/WMS). Contest damaged returns in coordination with the warehouse (Bergen). Generate and manage shipping labels for Global‑E, Garmentory, and Farfetch orders. What You Need Skills & Experience Strong attention to detail and ability to follow structured processes. 1–2 years of experience in ecommerce operations, customer service, or marketplace integrations preferred. Proficiency with Excel and Google Sheets. Comfortable with repetitive, process‑oriented tasks. Experience with Gorgias, Mirakl, or RLM is a plus. Preferred Platforms & Tools Customer Service: Gorgias Marketplaces: Farfetch, Nordstrom (Mirakl), Garmentory, Global‑E Operations Systems: RLM, WMS Productivity: Excel, Google Sheets About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our Commitment to 100% YOU MicroSourcing believes that our strength lies in the diversity and talent of our people. We foster an inclusive culture that embraces all races, genders, ethnicities, abilities, and backgrounds. We provide space for different perspectives and offer opportunities for everyone to thrive.At MicroSourcing, equality isn’t just a slogan—it’s our way of life. We don’t just accept your unique, authentic self—we celebrate it and value every contribution to our collective success and growth. Join us in celebrating YOU and your 100% For more information, visit Terms & conditions apply #J-18808-Ljbffr

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