BPO - Technical Support Engineer (Hybrid Setup)
4 weeks ago
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader. See if this job is right for you. ️ How You Spend Your Eight Hours Respond to client problems and questions coming in through email and phone calls Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues Enter client-related information, including case history, into the contact tracking database Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system Assist with the build of Linux-based servers for deployment at client sites Help customers install, configure, and use the AG Mednet network and peripheral systems What You Must Possess Degree in a technical discipline or equivalent experience One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus) Experience with Windows and OS X operating systems Experience with MySQL or PostgreSQL required (ability to write complex queries preferred) Broad understanding of LAN and WAN technologies Shell scripting experience (BASH, Python) Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver) Excellent customer service skills with the ability to handle and diffuse difficult situations Ability to respond to clients with a high degree of professionalism and accuracy Excellent verbal and written communication skills Ability to multi-task and work under dynamic conditions and constraints with minimal supervision Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence) Exposure to AWS and application servers is a plus What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
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Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
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BPO - SaaS Project Coordinator (Hybrid Setup)
4 weeks ago
Parañaque, Philippines Unity Communications Full timeBPO - SaaS Project Coordinator (Hybrid Setup) Join to apply for the BPO - SaaS Project Coordinator (Hybrid Setup) role at Unity Communications This role supports the efforts of project managers engaged in important work implementing software used by large global clients engaged in clinical trials bringing drugs or medical devices through the FDA approval...
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Parañaque, Philippines Unity Communications LLC Full timeBPO - Patient Services Coordinator (Hybrid Setup) Job Openings BPO - Patient Services Coordinator (Hybrid Setup) About the job BPO - Patient Services Coordinator (Hybrid Setup) Some jobs require capes. This one just requires a headset, a friendly voice, and a cool head. Unity Communications is looking for a Patient Service Coordinator who can bring both...
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Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
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Parañaque, Philippines Unity Communications Full timeComing from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything. Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when...
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Parañaque, Philippines Unity Communications Full timeComing from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything. Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when...
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Parañaque, Philippines Unity Communications Full timeIf you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations,...
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Parañaque, Philippines Unity Communications Full timeIf you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations,...
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BPO - AI Solutions Architect (Hybrid Setup) #M1
4 weeks ago
Parañaque, Philippines Unity Communications Full timeBeyond AI agent deployments, this role will also support the Business Intelligence Department Head on wider initiatives in Data Analytics and automation across the organization. The Business Intelligence Solutions Architect will actively learn with other BI team members to reasonably support business continuity planning (BCP). This role is ideal for someone...
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BPO - AI Solutions Architect (Hybrid Setup) #M01
3 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview Beyond AI agent deployments, this role will also support the Business Intelligence Department Head on wider initiatives in Data Analytics and automation across the organization. The Business Intelligence Solutions Architect will actively learn with other BI team members to reasonably support business continuity planning (BCP). This role is ideal for...
