BPO - Technical Support Engineer (Hybrid Setup) #M02
2 days ago
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader. See if this job is right for you. ️ How You Spend Your Eight Hours Respond to client problems and questions coming in through email and phone callsDiagnose, troubleshoot, and resolve portal, transport, and network issues with clientsManage multiple client cases simultaneously and provide regular progress updates to clients with open support issuesEnter client-related information, including case history, into the contact tracking databaseAccurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking systemAssist with the build of Linux-based servers for deployment at client sitesHelp customers install, configure, and use the AG Mednet network and peripheral systems What You Must Possess Degree in a technical discipline or equivalent experienceOne to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)Experience with Windows and OS X operating systemsExperience with MySQL or PostgreSQL required (ability to write complex queries preferred)Broad understanding of LAN and WAN technologiesShell scripting experience (BASH, Python)Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)Excellent customer service skills with the ability to handle and diffuse difficult situationsAbility to respond to clients with a high degree of professionalism and accuracyExcellent verbal and written communication skillsAbility to multi-task and work under dynamic conditions and constraints with minimal supervisionExperience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)Exposure to AWS and application servers is a plus What You Shall Receive HMO coverage with two free dependents upon regularizationVL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftHybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
-
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
-
Parañaque, Philippines Unity Communications LLC Full timeBPO - Operations Assistant Manager (Hybrid Setup) About the job BPO - Operations Assistant Manager (Hybrid Setup) If you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations...
-
Parañaque, Philippines Unity Communications Full timeComing from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything. Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when...
-
BPO - AI Solutions Architect (Hybrid Setup)
7 days ago
Parañaque P, Philippines Unity Communications Full time ₱5,500,000 - ₱7,500,000 per yearEvery superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the AI agents), but you make sure they integrate with all the parts, work perfectly, and set customers up for success.Youll help...
-
Parañaque, Philippines Unity Communications Full timeAre you a customer service superstar who thrives on helping others and excels at connecting with people? Do you have a knack for smooth, professional conversations that leave a positive impact? If so, we want to meet you! As an offshore call center agent, you'll be the friendly voice connecting with customers and managing interactions in Salesforce. Working...
-
Parañaque P, Philippines Unity Communications Full time ₱400,000 - ₱600,000 per yearAre you that friend who somehow always ends up being the one computing how to evenly split the dinner bill down to the last centavo? Its not easy, sure, but you find it satisfying, right? Well, how about you get paid for it?Unity Communications is looking for a detail-oriented and experienced Tax Specialist. In this role, you will be responsible for managing...
-
BPO - Operations Assistant Manager #M01
3 days ago
Parañaque, Philippines Unity Communications Full timeIf you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations,...
-
BPO - Sales Support Representative
2 weeks ago
Parañaque, Philippines Unity Communications Full timeEverything happens for a reason and in successful sales, that reason may be you. If organizing is second nature to you or you're not one to just stand by when customers say kuya, natanggal, we need you. Unity Communications is looking for a Sales Support Representative who can help keep orders moving, communication flowing, and customers smiling. You'll...
-
Technical Project Manager, Technical Support
2 weeks ago
Parañaque, Philippines Turnitin Full timeCompany When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and...
-
Parañaque, Philippines JobsAvenuePH Full timeVoice + Non-Voice Tasks — Accepts Applicants With No BPO Experience! ✨ Work Location: Parañaque Account Type: Non-Voice / Blended Support Limited Slots Only — Apply ASAP! Why This Opportunity Is Great: This Parañaque-based BPO is known for fast hiring, strong support systems, and a fun, people-first work environment. Perfect for first-time BPO...
