Senior Technical Support Engineer
1 day ago
Lead the resolution of complex technical issues and provide expert support across VBP’s enterprise systems. Senior Technical Support Engineer at VBP represents the pinnacle of technical expertise within VBP's Support Services organization. As a subject matter expert and technical leader, you will drive complexproblem resolution while shaping the future of Microsoft's support organization throughmentorship, process improvement, and strategic customer engagement. Key Responsibilities Technical Leadership & Problem Resolution : Handle complex issues in enterprise cloud ecosystems (Azure, Microsoft 365, Dynamics 365, Power Platform), conduct root cause analysis, and develop troubleshooting methodologies. Act as the incident commander during high-severity outages impacting mission-critical operations. Leadership & Mentoring : Lead & mentor level 1-3 support engineers, deliver training, and establish best practices for quality control & standards. Strategic Customer Engagement : Manage top-tier enterprise accounts, provide technical advisory services, and lead the resolution of escalations requiring executive-level involvement. Process Improvement : Optimise support processes, provide product feedback, and develop automation tools & diagnostic utilities. Qualifications Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent technical field. 7+ years of enterprise technical support experience, 4+ years in advanced support, and 2+ years of leadership/mentoring experience. Proficiency in Microsoft Azure, Microsoft 365, hybrid cloud architectures, scripting (PowerShell, Azure CLI), network troubleshooting, and security frameworks. Core certifications include: MS Certified: Azure Solutions Architect Expert (AZ-305) MS 365 Certified: Administrator Expert (MS-102) MS Certified: Azure Administrator Associate (AZ-104). Additional certifications are highly recommended: MS Certified: Azure Security Engineer Associate (AZ-500) MS Certified: DevOps Engineer Expert (AZ-400) MS 365: Teams Administration Associate (MS-700) MS 365: Messaging Administrator Associate (MS-203) MS Certified: Identity & Access Administrator Associate (SC-300) MS Certified: Security Operations Analyst Associate (SC-200) MS Certified: Information Protection Administrator Associate (SC-400) Exceptional communication skills with the ability to present to technical and executive audiences. Strategic thinking and the ability to translate technical challenges into business solutions. Work Environment Global Collaboration : Work across time zones and regions. On-Call & Travel : Participation in critical incident response rotation (1 week per month), customer visits & team meetings (10-15% travel) #J-18808-Ljbffr
-
Technical Support Engineer
1 day ago
Parañaque, Philippines Siena AI Full timeJoin to apply for the Technical Support Engineer role at Siena AI Join to apply for the Technical Support Engineer role at Siena AI Get AI-powered advice on this job and more exclusive features. About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with...
-
IT Technical Support
1 day ago
Parañaque, Philippines Strategic Networks, Inc. Full timeJob Description Assist end users on all in-scope requests with focus on client satisfaction, service delivery quality and technical excellence. Over-all responsible for the management, maintenance and provision of technical support via onsite, phone, email and/or remote on hardware and software issues, network diagnostic and repair. Coordinate with Senior...
-
BPO - Technical Support Engineer
2 weeks ago
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
-
Senior Project Technical Engineer
4 weeks ago
Parañaque, Philippines Hitachi Vantara Corporation Full timeDescription The opportunity: Our Grid Automation business unit has a comprehensive portfolio of solutions. These range from substation automation, communication networks, grid automation services, grid edge solutions to enterprise software solutions. These solutions address all key segments connected to the energy system including generation, transmission...
-
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
-
Technical Engineer
1 day ago
Parañaque, Philippines Dempsey Resource Management Inc. Full timeResponsibilities Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes. Analyzing existing systems and operations and developing preventative maintenance strategies. Identifying potential problems and notifying the relevant stakeholders in a timely manner. Monitoring processes, workers,...
-
Technical Sales Engineer
1 day ago
Parañaque, Philippines Dempsey Resource Management Inc. Full timeResponsibilities Provide pre-sales technical support and product demonstrations. Collaborate with the sales team to develop and deliver presentations. Conduct product training sessions for clients. Respond to technical inquiries and resolve product-related issues. Assist in creating technical documentation and proposals. Stay updated on industry trends and...
-
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
-
Sales Technical Support
1 day ago
Parañaque, Philippines BJ Marthel International Inc. Full timeJob Description Overview As a Technical Sales Representative , you are expected to act as a liaison between suppliers/manufacturers of Electrical and Instrumentation and Control Engineering-related products and the clients of the industry. To provide technical expertise, product information, and solutions to clients, aiming to match project requirements with...
-
ERP Technical Support
5 days ago
Parañaque, Philippines Marygracecafe Full time6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Mary Grace Foods, Inc. As an ERP Technical Support Specialist, you will be a key member of the IT- ERP Support team, serving as the primary technical interface for all ERP-related issues. You will provide...
