WFM Analyst

WFM Analyst (PHL) page is loaded## WFM Analyst (PHL)locations: PHL-ILO-One Fintech Place, Iloilo Business Park, Megaworld Blvd, Mandurriao: PHL-Pasig City-Glas Building, Opal Road,time type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR **Position Title:**WFM Analyst...

Overview WNS Pasig, National Capital Region, Philippines MIS/WFM Analyst WNS Pasig, National Capital Region, Philippines Qualifications and Job Description Preferably with experience in using the Five9 / Verint tool, but not required. Amenable to work onsite, night/graveyard shift, and willing to be assigned in Eastwood site With experience in workforce...

Position: Scheduling Analyst (Rockwell/Ortigas) | Onsite Work Location: Onsite at Rockwell/Ortigas Work Schedule: On-site (flexible shifts) Start Date: Immediate Responsibilities: Schedule Development and Maintenance: Create and regularly update optimal agent schedules across vendor and BPO facilities to meet forecasted workload requirements. Vendor and...

Position: Scheduling Analyst (Rockwell/Ortigas) | Onsite Work Location: Onsite at Rockwell/Ortigas Work Schedule: On-site (flexible shifts) Start Date: Immediate Responsibilities: Schedule Development and Maintenance: Create and regularly update optimal agent schedules across vendor and BPO facilities to meet forecasted workload requirements. Vendor and...

.Real Time Analyst page is loaded## Real Time Analystlocations: Pasig, NCR, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2507\_10019****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent,...

As a Workforce Supervisor, you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting, schedule adherence, and intraday performance management. This role requires strong...

About the job: WFM Real Time Analyst I (Rockwell/Ortigas) Work Arrangement: Onsite (Rockwell/Ortigas) TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize...

Dialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent utilization, and abandonment rates.Proactively identify and...

We are looking for a detail-driven Reports Analyst who will transform raw data into actionable insights that empower our BPO operations teams to perform at their best. This role is crucial in consolidating performance data, creating impactful dashboards, and providing leaders with timely and accurate reports that drive decisions across productivity, service...

WORKFORCE SUPERVISOR (Onsite | Night Shift) We are seeking a skilled Workforce Supervisor to join our team. Position: Workforce Supervisor Location: Pasig Shift: Night Shift Salary: Up to PHP 45,000–50,000 Qualifications: Tenured Senior WFM Analyst with 3–5 years of experience as a Workforce Supervisor Background in handling telco accounts within...