MIS/WFM Analyst

Overview WFM Analyst role at Carelon Global Solutions Philippines. Monitor real-time call volume and adjust workforce to maintain service levels and maximize utilization. Responsibilities Monitors real-time call volume and ASA; adjusts schedules to maintain service levels. Monitors fluctuations in call volume and restores service levels quickly. Schedules...

WFM Analyst (PHL) page is loaded## WFM Analyst (PHL)locations: PHL-ILO-One Fintech Place, Iloilo Business Park, Megaworld Blvd, Mandurriao: PHL-Pasig City-Glas Building, Opal Road,time type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR **Position Title:**WFM Analyst...

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and...

Position: Scheduling Analyst (Rockwell/Ortigas) | Onsite Work Location: Onsite at Rockwell/Ortigas Work Schedule: On-site (flexible shifts) Start Date: Immediate Responsibilities: Schedule Development and Maintenance: Create and regularly update optimal agent schedules across vendor and BPO facilities to meet forecasted workload requirements. Vendor and...

WORKFORCE SUPERVISOR (Onsite | Night Shift) We are seeking a skilled Workforce Supervisor to join our team. Position: Workforce Supervisor Location: Pasig Shift: Night Shift Salary: Up to PHP 45,000–50,000 Qualifications: Tenured Senior WFM Analyst with 3–5 years of experience as a Workforce Supervisor Background in handling telco accounts within...

We are looking for a detail-driven Reports Analyst who will transform raw data into actionable insights that empower our BPO operations teams to perform at their best. This role is crucial in consolidating performance data, creating impactful dashboards, and providing leaders with timely and accurate reports that drive decisions across productivity, service...

Qualifications Bachelor’s degree in Business Administration, Statistics, or a related field. Minimum of 3 years experience in a reporting or analyst role within a BPO environment. Strong understanding of BPO metrics (e.g., SLA, AHT, FCR, QA scores, CSAT, NPS). Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, advanced formulas, macros);...

Get AI-powered advice on this job and more exclusive features. We’re looking for an Allocations Analyst/Planning Assistant to join our team! We are looking for a self-driven, analytical thinker who is comfortable operating both in detail as well as being able to see the bigger picture. This role will see you working closely with Planners, Operations,...

QualificationsBachelor's degree in Business Administration, Statistics, or a related field.Minimum of 3 years experience in a reporting or analyst role within a BPO environment.Strong understanding of BPO metrics (e.g., SLA, AHT, FCR, QA scores, CSAT, NPS).Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, advanced formulas, macros); experience...

Job OverviewWe are seeking a detail-oriented and data-driven Reports Analyst with at least 3 yearsof experience in a BPO setting to support our operations teams. This role is critical ingenerating accurate, timely, and actionable reports that provide visibility into key metricsacross service delivery, quality assurance, and other areas of operations.The...