14 - Technical Support (Homebased)

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

14 Technical Support Homebased jobs in Manila

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc. – Posted 1 day ago

Customer Support – General Mass Hiring (Metro Manila)

Location: Caloocan City; SapientBPO Valenzuela; Makati City; Baesa; Valenzuela; Makati; Caloocan; Navotas (various NCR sites). Posted 1 day ago or today. Various salary ranges and employment terms.

Job Description

We are mass hiring for Call Center Agents and Customer Support roles across multiple Metro Manila sites. Roles include non-voice, voice, and mixed responsibilities with emphasis on customer service, order management, and issue resolution. See specific postings for details.

Responsibilities (selected postings)
  • Resolve customer inquiries, concerns, or complaints; escalate when necessary to ensure swift resolution.
  • Provide frontline customer support and maintain professional communication across channels (chat, SMS, phone, email).
  • Update and maintain accurate records of customer interactions and orders in the system.
  • Triaging requests; collaborating with cross-functional teams (Engineering, Product, Finance) to resolve issues and inform product improvements.
  • Process orders and manage the order-to-payment lifecycle; perform follow-ups as required.
  • Adhere to SLAs, quality standards, and company policies; participate in audits and training.
Qualifications (selected postings)
  • High School graduate or higher; college level or degree preferred (varies by role).
  • Proven customer service or BPO experience is an advantage but not required for some non-voice roles.
  • Strong written and verbal communication in English; multilingual ability an advantage for some roles.
  • Proficiency with digital tools (Gmail, Google Docs, Microsoft Word/Excel); ERP/CRM experience (e.g., SAP, HubSpot, QuickBooks) is a plus.
  • Ability to multitask, work in a fast-paced environment, and collaborate with teams.
  • Willingness to work flexible hours, including night shifts or on-site as required.
Experience and Education (selected postings)
  • Bachelor’s degree or equivalent; 1+ year of customer-facing experience for certain roles; freshers welcome for some non-voice tracks.
  • Experience with order management, complaint handling, and data accuracy is preferred for some positions.
Benefits (selected postings)
  • Monthly commissions; HMO with dependents; paid leaves; holiday/OT pay; 13th month; government-mandated benefits.
  • Training opportunities, career growth, and potential for advancement; employee wellness programs.
  • On-site or hybrid work arrangements; some roles include signing bonuses or additional incentives.
Other postings

Customer Support – LSEG (London Stock Exchange Group) – Quant Product Specialist (Makati City)

Location: Makati City, NCR. Salary range and posting status vary. The role focuses on specialized customer service for analysts and quants, data extraction, product training, and onboarding, with responsibilities spanning cross-team collaboration and feature testing.

Requirements typically include a bachelor’s degree in Engineering/CS/Finance/Math, strong SQL/DB skills, experience with financial data, and fluency in English. The role is part of a large global organization with extensive privacy, diversity, and benefits programs.

Expired / Status

All postings indicate active status at posting times (e.g., posted today/1 day ago). Some entries may be temporarily paused or filled; verify on the employer page for current openings.

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