Technical Support Associates

2 weeks ago


Cagayan de Oro, Philippines TORCH Solutions Full time

As a Customer Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support. What you'll be doing Responding to inbound customer inquiries and troubleshooting technical issues Accurately documenting customer interactions and tracking the progress of issues Identifying patterns in customer concerns and recommending process improvements Actively listening to customers, demonstrating empathy and providing a positive experience Collaborating with cross-functional teams to ensure timely and effective issue resolution Staying up-to-date with product knowledge and industry developments What we're looking for Excellent verbal and written communication skills Strong problem-solving and analytical abilities Ability to remain calm and professional under pressure Proactive and customer-centric mindset Willingness to learn and adapt to new technologies No prior experience required—we provide comprehensive training Apply now to become a Technical Support Associate.



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