Technical Support Associates
2 days ago
As a Customer Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support.
What you'll be doing
Responding to inbound customer inquiries and troubleshooting technical issues
Accurately documenting customer interactions and tracking the progress of issues
Identifying patterns in customer concerns and recommending process improvements
Actively listening to customers, demonstrating empathy and providing a positive experience
Collaborating with cross-functional teams to ensure timely and effective issue resolution
Staying up-to-date with product knowledge and industry developments
What we're looking for
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Ability to remain calm and professional under pressure
Proactive and customer-centric mindset
Willingness to learn and adapt to new technologies
No prior experience required—we provide comprehensive training
Apply now to become a Technical Support Associate.
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