Key Account Manager

3 weeks ago


Manila, Philippines PTC Commercial CorporationESV International Corporation Full time

PTC Commercial Corporation/ESV International Corporation is hiring a Full time Key Account Manager role in Tondo, NCR. Apply now to be part of our team. Requirements for this role: Looking for candidates available to work: Mon morning Mon afternoon Mon evening Tue morning Tue afternoon Tue evening Wed morning Wed afternoon Wed evening Thu morning Thu afternoon Thu evening Fri morning Fri afternoon Fri evening Sat morning Sat afternoon Sat evening 2-3 years of relevant work experience required for this role A Key Account Manager (KAM) is responsible for building and maintaining relationships with a company's most important clients, acting as the primary point of contact to ensure satisfaction and drive growth . Key duties include developing strategic account plans, identifying upsell and cross-sell opportunities, negotiating contracts, and resolving client issues by coordinating with internal teams. KAMs also monitor client metrics and provide reports on account health to stakeholders. Key responsibilities Client relationship management : Build and maintain strong, long-term relationships with key clients to ensure loyalty and satisfaction. Strategic account planning : Develop and execute strategic plans to meet client objectives and maximize revenue from key accounts. Revenue growth : Identify and pursue upsell and cross-sell opportunities within existing accounts. Client advocacy : Act as the main point of contact for key clients, resolving issues and addressing inquiries proactively. Cross-functional coordination : Work with internal departments like sales, marketing, and logistics to ensure client needs are met and deadlines are fulfilled. Contract and negotiation : Negotiate contract renewals and pricing agreements to ensure mutually beneficial terms. Performance analysis : Track and analyze key account metrics and KPIs, providing regular reports and insights. Market awareness : Stay informed about client needs, market dynamics, and competitor activities to adapt strategies. Required skills and qualifications Excellent communication, negotiation, and interpersonal skills. Proven experience in account management or a related sales role. Strong customer service skills. Proficiency with CRM software and Microsoft Office applications. Ability to develop strategic plans and handle multiple client accounts simultaneously. Bachelor's degree in business, sales, finance, or a related field is often required. #J-18808-Ljbffr


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