Customer Support Specialist

7 days ago


Las Piñas, Philippines Aces Solar Corporation Full time

Overview As a Customer Success Specialist, you’ll be the first point of contact for our clients after installation. Your job is to make sure they enjoy the full benefits of their solar system — from system monitoring to net metering — and that every interaction leaves them more satisfied than before. Responsibilities Handle customer inquiries via phone, email, or chat related to after-sales support. Guide customers through system monitoring, net metering, and warranty processes. Troubleshoot basic system concerns and escalate technical issues when needed. Proactively follow up with clients to check on satisfaction and performance. Record and track customer concerns, ensuring timely and accurate resolutions. Collect feedback and share insights with the Customer Success Team Lead. Qualifications At least 2-3 years of customer service, technical support, or account management experience. Strong communication and problem-solving skills. Ability to explain technical concepts in simple, customer-friendly language. Organized, detail-oriented, and reliable in follow-ups. Experience in solar/renewable energy is a plus, but not required (training provided). #J-18808-Ljbffr



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