Customer Support Specialist

15 hours ago


Las Piñas, Philippines Aces Solar Corporation Full time

Overview

As a Customer Success Specialist, you’ll be the first point of contact for our clients after installation. Your job is to make sure they enjoy the full benefits of their solar system — from system monitoring to net metering — and that every interaction leaves them more satisfied than before.

Responsibilities
  • Handle customer inquiries via phone, email, or chat related to after-sales support.
  • Guide customers through system monitoring, net metering, and warranty processes.
  • Troubleshoot basic system concerns and escalate technical issues when needed.
  • Proactively follow up with clients to check on satisfaction and performance.
  • Record and track customer concerns, ensuring timely and accurate resolutions.
  • Collect feedback and share insights with the Customer Success Team Lead.
Qualifications
  • At least 2-3 years of customer service, technical support, or account management experience.
  • Strong communication and problem-solving skills.
  • Ability to explain technical concepts in simple, customer-friendly language.
  • Organized, detail-oriented, and reliable in follow-ups.
  • Experience in solar/renewable energy is a plus, but not required (training provided).
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