
Associate Quality Control Analyst
3 weeks ago
The Audit and Controls Analyst will be responsible for ensuring the Credit & Collections team’s compliance to set standards and processes. The position will focus on working across the business to ensure that processes are adhered to and that the Credit & Collection continues to deliver high-quality transactions. Integrity, high accountability, and quality are expected in their day-to-day work.
Depending on the need of each season, focus will be given to each of these but not exclusive to:
Controls and Quality Assurance- Achieve operational excellence by conducting the required audits
- Lead periodic reviews and update of controls handled by Credit and Collections
- Manage Credit and Collection procedures and documentation relating to audit. Whenever necessary, recommend changes and updates to controls, control descriptions and evidencing processes
- Safeguard controls evidences by ensuring that these are well-kept, organized and up-to-date
- Oversee internal and external audits and ensure that these are properly attended to, documented, and whenever necessary, monitor remediation actions
- Support external audits for maintaining our business certifications and regulatory obligations
- Ensure that all follow-through actions and remediation plans are performed in a timely manner
- Review and analyze audit findings, and formulate recommendations to prevent deviation from the standard process and/or promote continuous improvement of processes
- Prepare and complete reports on trends, patterns, threats, and analysis on quality and customer-service standards
- Provide timely feedback to Team Leads, Managers to correct and prevent further deviation from the standard processes
- Deliver effective and efficient coaching, feedback sessions, triad and/or focus group discussions to drive performance improvements whenever necessary
- Participate in the preparation of weekly, monthly, and annual Quality Performance Reviews (QPR) of each process handled
- Acquire the required certification and re-certification levels
- Study, prepare, and keep himself up-to-speed on updates, both on systems and processes to ensure practical coverage for knowledge transfer
- Assist in reviewing all documentation ensuring that process references are updated
- Evaluate and recommend training content improvement
- Review escalations, conduct RCA, present CAPA, and coaching as required
- Identify root cause, risks, trends, patterns, threats, and operational challenges to be communicated to leadership
- Facilitate training and learning sessions related to controls and compliance for the Training and Quality Assurance team members
- Responsible for knowledge transfer to and certification of new Audit and Controls personnel upon assignment
- Participate in regular Quality Calibration sessions
- Maintain a high degree of confidentiality and judgment in dealing with sensitive business and performance information
Qualifications & Experience
- Education – Bachelor’s Degree
- Minimum 1 year of relevant working experience or an equivalent SME/process support experience (if External)
- B2 or B3 in current role (if Internal)
- Demonstrate the ability to effectively assess and resolve complex issues and problems
- Ability to work with tight deadlines
- Excellent communication (Written and Oral) Skills
- Proficient in MS Office (Excel, PowerPoint, Word)
- Good Organizational Skills and Time Management
- Basic Analytical/Reporting Skills
- Good to Have
- Experience in Risk & Compliance, Quality Assurance
- Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)
- Knowledge in CRM systems, Oracle applications
- Experience in coaching, mentoring, and training team members
- Knowledge in HR SSC Systems used by operations
- Knowledge of HR metrics and their applicability
- Can confidently represent the team within the HR SSC
- Respect for Our values
- Highly motivated individual with demonstrated ability to coach, lead, and inspire the team
- Organized
- Proactive
- Resilient enabler of change
- Adaptive
- Collaborative with peers and colleagues to drive involvement and engagement
- Comfortable operating in a changing and ambiguous environment
- International and cultural sensitivity and awareness
- Inclusive and positive in a broad scope team
- Courageous
- Ethical
- Determined
- Customer-Focused
- Transformational
- Inspirational
- Relationship Builder
- Make it happen
At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough.
#J-18808-Ljbffr-
Associate Quality Assurance Analyst
3 days ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
-
Quality Assurance Analyst
3 weeks ago
Mandaluyong, Philippines Monee Full timeQuality Assurance Analyst Location: Mandaluyong, National Capital Region, Philippines Responsibilities Conduct thorough evaluations of calls to assess the quality and effectiveness of interactions. Verify that agents follow established procedures, compliance guidelines and regulatory requirements. Collaborate with various stakeholders to develop...
-
quality control laboratory analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Liberty Flour Mills, INc. Full time ₱400,000 - ₱800,000 per yearJOB DESCRIPTIONThe QC Laboratoryt Analyst will be responsible for conducting laboratory tests in raw materials, in-process samples and finished flour products to ensure compliance with company, customer, and regulatory quality standards.The role involves accurate data recording, sample preparation and the use of laboratory equipment for physical, chemical...
-
Quality Controller
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Welltech Service Corporation Full time ₱900,000 - ₱1,200,000 per yearWelltech Service Corporation, a leading ISO-accredited calibration laboratory, is seeking a dedicated and detail-oriented Quality Controller to join our team. This role is crucial in upholding our reputation for precision and reliability by ensuring that all calibration services strictly adhere to international standards. The successful candidate will help...
-
Production Planning and Material Control Analyst
3 weeks ago
Mandaluyong, Philippines Primex Printers Inc. Full timeOverview The PPMC Analyst is responsible for ensuring efficient production planning and materials management. The role involves preparing accurate cost quotations, processing job orders, and coordinating with relevant departments to support smooth production flow. Responsibilities Prepare accurate and timely quotations for client requirements. Process...
-
Senior Fraud Associate
3 days ago
Mandaluyong, Philippines Maya Full timeMaya Mandaluyong, National Capital Region, Philippines The Senior Fraud Associate role is responsible for overseeing fraud detection and control, analysis and reports, demonstrating critical thinking to decipher emerging fraud trends and patterns while taking accountability in conducting complex and sensitive fraud investigations. This role also involves...
-
Quality Controller
3 weeks ago
Mandaluyong, Philippines Platinum Products & Services, Inc. Full timeQualifications Candidate must be graduate of any technical course: Engineering, Instrumentation & Control, Computer Engineering, Information Systems, or any related course. With 2 Year(s) of working experience in Quality Management System or Computer Networking is an advantage Detail oriented Assertive, with strong interpersonal skills, excellent...
-
Collection Quality Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearJob Title: Quality AnalystDepartment: Collections DepartmentKey Responsibilities:Monitor and evaluate calls and other customer interactions to ensure compliance with quality standards.Provide feedback and coaching to agents to drive performance improvement.Create and maintain QA reports and trackers to monitor quality metrics and trends.Identify process gaps...
-
IT Controls Analyst II
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per yearJob DescriptionThe IT Controls Analyst II will be part of Remitly's SOX program management office (PMO), which oversees and manages the SOX program compliance within Remitly. This role, which will report to the Head of SOX while supporting the IT SOX PMO Manager, will work across the company to ensure that the SOX PMO provides support to the 1st Line of...
-
Quality Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Smart Outsourcing Solution Full time ₱25,000 - ₱50,000 per yearThe Quality Analyst (QA) is responsible for monitoring, evaluating, and improving customer interactions to ensure compliance with company policies, business requirements, and industry standards. This role provides actionable insights and feedback to drive agent performance, enhance customer satisfaction, and maintain high service delivery standards in a...