Technical Support Engineer Lead for Sophos

2 weeks ago

Makati, Philippines Wordtext Systems, Inc Full time

Minimum Qualifications: Bachelor's degree in Computer Engineering, Electronics Communication Engineering, Information Technology, or Computer Science. With at least 2-3 years of work experience in the same industry. Must be knowledgeable with Sophos product Technical certifications in IT and in the Electronics Security field are an advantage Must be willing to travel occasionally either locally or internationally when needed. Must have an experience in Product Demo/ Presentations. Demonstrate strong interpersonal skill to lead and mentor junior team members to ensure project success and professional growth. Must be willing to sign a 2-year employment bond. Job Responsibilities: Pre-Sales Learns and understands the product/s assigned to be supported for pre-sale or post-sale activity. Assists sales in discovering the client’s needs. Creates design and/or bill of materials to solve the client’s problem or needs. Accompanies the sales or product team in client calls to assist with all technical queries and questions from the sales team, resellers, and end-users. Conducts technical presentations and Demonstrates products and/or solutions to clients, when needed. Post/After-Sales Support or assist resellers in installing/configuring the product/s at their customer’s site. Provide basic training and instruction to resellers on how to use the product/s effectively. Support or assist resellers in their inquiries regarding the product/s. Facilitates warranty and support claims of resellers with the product manufacturer. #J-18808-Ljbffr

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