Call Center Agent

21 hours ago


Pampanga Philippines Ventra Health Global Services Inc. Full time

Overview

Answer incoming calls and address customer inquiries. Provide accurate information regarding products and services. Resolve customer complaints with empathy and professionalism. Document interactions and maintain customer records. Collaborate with team members to improve service quality. Meet individual and team performance targets.

Responsibilities
  • Answer incoming calls and address customer inquiries.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints with empathy and professionalism.
  • Document interactions and maintain customer records.
  • Collaborate with team members to improve service quality.
  • Meet individual and team performance targets.
Qualifications and Requirements
  • Educational Qualifications: High/Senior High School diploma is required.
  • Experience Level: No prior experience is necessary; training will be provided.
  • Skills and Competencies: Proficient in English, excellent customer service skills, ability to work collaboratively as a team player, and a strong work ethic.
  • Responsibilities and Duties: Handle inbound calls, resolve customer inquiries, and provide information on products and services.
  • Working Conditions: Primarily office-based; may involve rotating shifts.
  • Qualities and Traits: Patient, communicative, problem-solver, and adaptable under pressure.
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