Customer Service Team Lead Local Account Dayshift

Note: The original content contains multiple postings with inconsistent formatting. The refined version below preserves core information (job titles, locations, objectives, responsibilities, qualifications) and uses only allowed HTML tags per the guidelines.

Customer Service Team Lead - Local Account Dayshift

Pasig, Palawan Transec BPO Solutions Inc.

Posted today

Job Description

WHY JOIN OUR TRANSEC TEAM?

• Represent one of the top leading brands in PH
• Great working environment with a tight-knit team
• Fixed work schedule

NOTE: This is for a local account.

If you\'re passionate and excellent in bringing out the best in other people, come and join us as our Customer Service Team Lead.

JOB OBJECTIVE

To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.

ESSENTIAL JOB FUNCTIONS

• Manage team performance by listening to recordings, utilizing the QA scorecard, provide coaching and feedback, counselling and mentoring, and delegation of task whenever necessary.
• Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
• Manage workforce to meet the productivity goals and ensure the team\'s excellence.
• Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
• Responsible for handling complaints and taking escalation calls to resolve customer concerns.
• Create and submit reports to the client.
• Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.

SKILLS & QUALIFICATIONS

• Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
• At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
• Superior customer service.
• Analytical ability to decipher statistics and translate to reports.
• High level of interpersonal, organizational, coaching & multi-tasking skills.
• High reliability & accountability.
• Good communication skills, both written and oral for both English and Filipino.

Job Types: Full-time, Permanent

Schedule: Day shift

Application Question(s): Will you be able to reliably commute to Pasig City for this job?

Education: Bachelor\'s (preferred)

Experience: Customer Service Team Lead: 1 year (preferred)

Language: English (preferred)

Customer Service Associate - Dayshift

Pasig, Palawan Sapient Global Careers

Posted today

Job Description

We are hiring call center agents

• Coordinate with the clients, try to know their concerns
• Facilitate sales of all products and services according to the client\'s needs
• Ensure premium level of client satisfaction in one phone call
• Perform troubleshoot when required

Job Types: Full-time, Permanent, Fresh graduate

Salary: Up to Php28,000.00 per month

Benefits:

• Paid training
• Pay raise

Schedule: Day shift, Shift system

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Language: English (required)

Customer Service Representative (Csr) - Enshored Inc.

Pasig, Palawan Enshored Inc.

Posted today

Job Description

Must have 1 yr BPO exp; HS Grad/College Level; Must have at least 25 MBPS internet connection; TEMPORARY WORK FROM HOME/MUST BE WILLING ALSO TO WORK ON SITE

SALARY: 20-35,000 PACKAGE WITH HMO AND NIGHT DIFF

Salary: Php22,000.00 - Php25,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Schedule: 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Experience: Customer Service Representative: 1 year (required)

Language: English (preferred)

Customer Service Representative (Csr) - Bridgetowne

Pasig City, Brigdetown

Posted today

Job Description

Massive Hiring
Customer Service Representative
Location: Bridgetowne

• Must be 18+; HS/SHS/College graduate or undergrad
• At least 6 months BPO experience
• Willing to start ASAP

Salary: Php18,000.00 - Php27,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Schedule: 8 hour shift, Rotational shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay

Ability to commute/relocate: Pasig City: Reliably commute or planning to relocate before starting work (required)

Education: Bachelor\'s (preferred)

Experience: Customer Service Representative: 1 year (required)

Language: English (preferred)

Customer Service Representative - Local Account

Pasig, Palawan Transec BPO Solutions Inc.

Posted today

Job Description

Job Qualifications:

• At least completed 2 years in college or Bachelor\'s degree holder
• At least 1 year of CSR experience in the BPO industry is required for this position.
• Good - Excellent communication skills.
• Amenable to work onsite. (Ortigas, Pasig City)
• Can start as soon as possible.
• Earn up to 17k basic salary + 12k signing bonus + HMO & allowances.

Salary: Php17,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule: Day shift

Supplemental Pay: 13th month salary

Education: Bachelor\'s (required)

Experience: Customer Service Representative: 1 year (required)

Language: English (preferred)

Customer Service Representative - Local Account & Dayshift

Pasig, Palawan Transec BPO Solutions Inc.

Posted today

Job Description

WHY JOIN OUR TRANSEC TEAM?

• Represent one of the top leading brands in PH
• Great working environment with a tight-knit team
• Health card & life insurance coverage
• 100% paid training

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

ESSENTIAL JOB FUNCTIONS

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.

SKILLS & QUALIFICATIONS

• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.

Job Types: Full-time, Permanent

Schedule: Day shift

Application Question(s): Will you be able to reliably commute to Pasig City for this job?

Education: Bachelor\'s (preferred)

Experience: Customer Service: 1 year (preferred)

Language: English (preferred)

#J-18808-Ljbffr

---