Tier 1 - Technical Support Specialist-1

4 days ago

Pasig, Philippines Acquire Intelligence Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Overview We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions. Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations. Key Responsibilities Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal. Work with customers to gather information, request pertinent details, and assess issues. Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support. Utilize available documentation to understand and support client software applications. Accurately record case details, troubleshooting steps, and resolutions in the case management system. Follow up with customers to ensure issue resolution and satisfaction. Requirements Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role. Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers. Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively. Passion for improving troubleshooting documentation and support processes. Work Schedule & Location Must be based in the Philippines. Onsite work required May require shifting schedules, including weekends or holidays, depending on customer needs. Join the A-Team and experience the A-Life #J-18808-Ljbffr

  • Tier 1 - Technical Support Specialist

    4 weeks ago

    Pasig, Philippines Acquire Full time

    Tier 1 - Technical Support Specialist page is loaded## Tier 1 - Technical Support Specialistlocations: Pasig Citytime type: Full timeposted on: Posted 3 Days Agojob requisition id: R11062We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation...

  • Tier 1 - Technical Support Specialist

    4 weeks ago

    Pasig, Philippines Acquire Intelligence Full time

    Overview We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Tier 1 - Technical Support Specialist We are hiring a Tier 1 - Technical Support Specialist to...

  • Tier 1 - Technical Support Specialist-1

    2 weeks ago

    Pasig, Philippines Acquire Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title: Tier 1 - Technical Support SpecialistJob Overview:We are hiring a Tier 1 - Technical Support Specialist to...

  • Support Analyst

    4 weeks ago

    Pasig, Philippines Acquire Intelligence Full time

    Join to apply for the Support Analyst - Tier 1 role at Acquire Intelligence Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the Support Analyst - Tier 1 role at Acquire Intelligence Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with...

  • telecom repair technician/tier 1 support

    7 days ago

    Pasig, National Capital Region, Philippines UNICONS BUSINESS SERVICES INC Full time ₱250,000 - ₱500,000 per year

    RESPONSIBILITIES INCLUDE:Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. This could include viewing router logs, loop testing, head to head testing, HDSL and PM Stats review or a combination of all of the above.Working directly...

  • On Site

    4 weeks ago

    Pasig, Philippines Millennium 1 Solutions Full time

    Overview Join to apply for the On Site - Customer Care Specialist (Pasig City) role at Millennium 1 Solutions A Career at NTT DATA Means: Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. Being part of a global organization where you can BELONG - in an inclusive working...

  • Tier 1 UCaaS Analyst

    1 week ago

    Pasig, National Capital Region, Philippines Comcast Full time ₱1,200,000 - ₱2,400,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • ENGINEER 1, IT TECHNICAL SUPPORT

    4 weeks ago

    Pasig, Philippines inspiro Full time

    Overview ENGINEER 1, IT TECHNICAL SUPPORT — inspiro Pasig, National Capital Region, Philippines. Qualifications Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology) Must be proficient in internet usage,...

  • Tier 1 UCaaS Analyst

    2 weeks ago

    Pasig, Philippines Xfinity Full time

    Overview Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of...

  • Tier 1 UCaaS Analyst

    4 weeks ago

    Pasig, Philippines Comcast Full time

    Overview Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of...