Customer Service Representative

5 days ago

Cebu City, Philippines Staff Outsourcing Solutions Full time
Staff Outsourcing Solutions is urgently looking for:
CUSTOMER SERVICE REPRESENTATIVES-VOICE for a new Healthcare (Insurance) Account
(onsite assignment, graveyard shift)

Qualifications:
* Preferably with at least 6 months of CSR (Healthcare Account-Insurance) experience
* Excellent verbal and written English Communication Skills
* Average Typing Speed of 45-50 WPM
* Excellent and able to Multi-task on the following: Answering email inquiries, Able to do Inbound Calls, Able to do Outbound Calls for Callbacks
* Fast learner & highly trainable with good analytical skills
* Team player and able to work with less supervision
* Knowledge using Microsoft Excel Files
* Good problem solver & has a Positive attitude
* Must be willing to work graveyard shifts, weekends, and holidays
* Well-organized, Responsible, and Initiative
* Independent with positive work ethic and passion to succeed
* Willing to start immediately

Key Responsibilities:
1. Manage incoming calls from policyholders regarding insurance claims, coverage, and benefits.
2. Respond promptly to emails and inquiries through various communication channels, including chat, social media, and email.
3. Collaborate with healthcare providers, insurance carriers, and other stakeholders to resolve complex claims and issues.
4. Provide accurate and up-to-date information about insurance policies, benefits, and coverage to policyholders.
5. Maintain a high level of customer satisfaction by resolving issues quickly and effectively.
6. Ensure compliance with regulatory requirements and company policies related to insurance support services.
7. Collaborate with other departments, such as claims processing and underwriting, to provide a seamless customer experience

Why apply with us?
* Competitive salary and may be determined and is negotiable based on your qualifications
* Equipped with the latest technologies
* Monthly Incentive Rewards on successful orders and Attendance Productivity
* Offers Full-time employment and Career Growth
* Easily accessible from almost any part of the Metro Cebu area.
* One (1) Day Application Process Only
* Service Incentive Leaves Upon Regularization
* Attendance Productivity Incentives
* Additional Hazard Pay within Qualifying Hours
* Stable Job with Salary Appraisals
* Holiday and Night Differential Premium Pay Rates
* Job Promotion is highly possible... if YOU have the drive.
* HMO/Health Insurance
* Work-Life Balance
* Free Pre-hiring Medical Laboratories

Overview:
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.

Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

*Note: To be fair to all job seekers, we adopted a ‘first come first serve’ policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further notice from the date of this advertisement

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