Customer Service Representative

6 hours ago


Cebu City, Philippines Lexie Staffing And Business Consulting Full time

A customer service representative (CSR) is responsible for interacting with customers on behalf of a company to answer questions, address concerns, and resolve issues: Customer service: Provide excellent customer service, anticipate customer needs, and ensure customer satisfaction Communication: Respond to customer inquiries and requests in a timely manner via phone, email, chat, or social media Problem-solving: Use problem-solving skills to address customer issues and resolve conflicts Documentation: Document all inquiries, requests, resolutions, and follow-up tasks Escalation: Escalate questions and requests to the appropriate departments or people Product knowledge: Maintain expert knowledge about company products or services Process orders: Process orders, forms, applications, and requests Meetings: Participate in meetings with the customer service team to discover new communication tactics Some qualifications and skills that a CSR may need include:* Excellent written and verbal communication skills * Good documentation skills * Proficiency in using Microsoft Excel and Word * Sound problem-solving skills * Willingness to learn and progress through the levels of customer support



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