Service Delivery Manager
5 days ago
The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A Service Delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. Duties and Responsibilities Be part of the primary service relationship interface between customers and TIM for service-related activities. Involve in the management services for customers using IT service management framework which involves the whole ITSM and ITIL framework. Participate on the planning and execution of the service management framework through service review meetings, service improvement and strategy plans and relationship health checks. Foster open communications between all stakeholders, establish relationships and clear understanding of accountabilities. Be an effective point of escalation for customers and stakeholders, as required, to manage and resolve service delivery issues, and support the sale process. Perform out-of-business hours escalation support for customers with complex servicing requirements. Development of partnerships between customers, vendors and sub-contractor organization to address business opportunities for TIM. Qualifications With at least 3 years working at IT Industry Bachelor's Degre of Industrial Engineering (IE), Electronics and Communications Engineering (ECE), Computer Science/Information Technology or other related courses Good to excellent communication skills Knowledge on Basic Operations Management Familiar with ITIL/ITSM IT Service Life Cycle Can Start ASAP #J-18808-Ljbffr
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Service Delivery Manager
3 weeks ago
Makati, Philippines Questronix Corporation Full timeJob Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...
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Service Delivery Manager
1 week ago
Makati, Philippines Trends Group, Inc. Full timeResponsibilities Involved in the creation Service Level Agreements Facilitates periodic evaluation and negotiation of SLA’s. Translates customer requirements into working instructions for Service Delivery. Mitigating and solving escalations with urgency and determination Provide regular update to customers for on-going activities such as Incident/Problem...
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Service Delivery Manager
6 days ago
Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time $104,000 - $130,878 per yearWe are seeking an experiencedService Delivery Manager (Oracle NetSuite)to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager will serve...
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Service Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per yearJob Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...
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Service Delivery Manager
2 weeks ago
Makati City, National Capital Region, Philippines Questronix Corporation Full time ₱1,500,000 - ₱2,500,000 per yearJob Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...
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Service Delivery Manager
11 hours ago
Makati City, National Capital Region, Philippines Core Max Services, Inc. Full time ₱1,000,000 - ₱1,200,000 per yearThe Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery of services to Apollo Global Corporations' clients and internal business units. The role ensures that all services meet agreed-upon standards of quality, efficiency, and customer satisfaction. Acting as the primary point of contact for both clients and operations teams,...
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IT Delivery Partner
1 week ago
Makati, Philippines Michael Page Full timeGrowth Opportunities Opportunities to Work on Innovative Projects with a Variety of Client Portfolio About Our Client The hiring organization is a large organization within the technology services industry, known for its commitment to innovative solutions and operational excellence. With a strong presence, the company supports a wide range of technology...
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Service Delivery Manager
3 weeks ago
Makati, Philippines Vertere Global Solutions Full timeExperience Level: 8–10 years in IT, 3–5 years in Application Development/Support Key Responsibilities: Lead IT service delivery and manage end-to-end project execution. Oversee incident, problem, and change management processes. Collaborate with cross-functional teams and vendors. Ensure adherence to ITIL and service management best...
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Service Delivery Manager Infrastructure
2 weeks ago
Makati, Philippines Accent Micro Technologies, Inc. Full timeRole Summary The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering. This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The Service Delivery Manager...
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Senior Service Delivery Manager
2 weeks ago
Makati, Philippines Temenos Headquarters SA Full timeABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+...
