Service Delivery Manager
4 weeks ago
Responsibilities
- Involved in the creation Service Level Agreements
- Facilitates periodic evaluation and negotiation of SLA’s.
- Translates customer requirements into working instructions for Service Delivery.
- Mitigating and solving escalations with urgency and determination
- Provide regular update to customers for on-going activities such as Incident/Problem resolution, service request, activities related to Change Request, etc.
- Provide detailed reports related to service delivery performance
- Building and maintaining client relationships.
- Ensuring that quality services are delivered with regard to the agreed SLA.
- Manages delivery and lifecycle of services for business strategy development
- Identify and analyze issues based on feedback provided by customers and be able to formulate plans in eliminating bottlenecks
- Graduate of any four- or five-year collegiate course preferably in the field of Information and Communication Technology
- At least 2 years of experience of being technical support engineer is preferred
- At least 2 years customer facing service delivery management or project management experience is preferred
- Fresh grads are welcome to apply
- Work related experience performing ICT Project Management and/or Service Management is preferred
- Preferably ITIL certified
- Basic ICT Knowledge covering network and information security an advantage
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