FinOps Analyst

Overview

As an AR Billing Analyst, you will support Amazon’s customers to identify and resolve billing issues, reconcile accounts and perform manual transaction data entries. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

• Partner with stakeholders to ensure participating customers realize intended benefits. The analyst should be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions.
• Support monthly billing processes between multiple external and internal Devices teams by auditing billing data, providing data management and data entries.
• Support Cash Application Analyst on chargeback entries and retrieve POD (Proof of Delivery) and BOL (Bill of Lading) from the carrier's portal.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience.
• Support recurring and ad hoc reporting for various internal/external stakeholders.
• Escalate when appropriate to direct manager and/or senior leaders.

• Normal Office Environment.
• Report daily to the Pasay office.
• This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.

• Graduate of a Bachelor’s Degree.
• Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
• Knowledge on Outlook, Word and Excel or similar desktop applications.
• Proficient in Microsoft Excel and Word.
• Willings to work in Night and/or shifting schedule.
• Exemplifies traits of being a team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Has the ability to prioritize, multi-task and work with minimal supervision.
• A person who is open to work with diverse teams with different cultures on a global team.
• Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls.
• Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.
• Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools.
• Preferably worked as an AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years.
• Excellent organizational and time-management skills.
• Knowledge of Amazon business or the e-commerce/ IT industry.
• Willing to work in Night and/or shifting schedule.

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