Customer Service Administrator
10 hours ago
Setup and Location: WFH Work Schedule: 09:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) Employment Type: Full-time Ready to do work that actually excites you? Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace - ensuring every interaction reflects our premium brand experience. Manage all customer service enquiries across Clever House's D2C stores and online marketplaces - providing professional, timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance, manual order creation, and assisting in the rollout of AI-driven customer support tools. What You'll Do Customer Service Management Handle all inbound customer enquiries from two separate Shopify stores and existing online marketplaces including Amazon Seller Central. Deliver timely, professional and brand-aligned responses via email, chat and online marketplace and other platform messages. Manage returns, refunds, and post-purchase communications to ensure high satisfaction. Maintain a knowledge base of common customer questions and responses. Systems Administration & Support Maintain and update customer service inboxes using Gorgias (setup and optimization with AI chatbot for customer support emails). Maintain up-to-date price lists with links to marketing assets and detailed product information. Create and format competitor comparison documents and internal product data sheets. Raise manual sales orders, create inventory items and inbound receipts within the 3PL warehouse management system. Continuous Improvement Ensure the company Standard Operating Procedures (SOP) are kept up-to date and improve website FAQ's minimize customer enquiries. Provide insights on recurring customer issues and product warranty claims to improve content and processes. Participate in team meetings and contribute to process automation and customer service enhancements. What You Bring Minimum 2 years' experience in customer service and administration, ideally within both Shopify and Amazon marketplace environments. Strong written communication skills with fluent, customer-friendly English. Proven ability to manage multiple email inboxes and marketplace platforms efficiently. Hands-on experience with Shopify (order management, returns/refunds, fulfilment updates, customer communication). Other Skills Required Understanding of 3PL warehouse management systems. Proficient in Microsoft Excel and confident managing price lists and data accuracy. Detail-oriented with strong organizational and follow‑up skills. Attention to detail in formatting customer‑facing documents like product data sheets and competitor comparison landscapes. Experience or interest in Gorgias or other AI‑driven customer service ticketing systems. Ability to work autonomously and take ownership of assigned processes. Why You'll Love Working Here HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more Let's Talk If you're thinking, "this sounds like me," it probably is. Click apply. We can't wait to meet you. #J-18808-Ljbffr
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Customer Support
3 weeks ago
Bacoor, Philippines WorkStaff360 Full timeCustomer Support & Administrative Assistant (solar industry experience is preferred) Apply for the Customer Support & Administrative Assistant (solar industry experience is preferred) role at WorkStaff360 . Job Description: Monitor the general company inbox, respond to inquiries when possible, and forward emails to the appropriate team members as needed....
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Customer Service Associate
3 days ago
Bacoor, Calabarzon, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per yearJob description:Qualifications:Minimum of a High School DiplomaProficient in English communication, both verbal and writtenExperience as a Customer Service Associate (Advantage)Experience with Specific Tools or SoftwareKey Responsibilities:Customer SupportResponding to inquiries: Address customer questions via phone, email, chats and othersProviding...
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Customer Service Representative
3 weeks ago
bacoor, Philippines Metacom Full timeDescription Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries and resolve issues promptly. Maintain accurate records of customer interactions. Collaborate with team members to enhance customer satisfaction. Respond to feedback and suggest improvements. Requirements Educational Qualifications: Bachelor’s...
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Customer Service Representative
2 weeks ago
Bacoor, Philippines Metacom Full timeDescription Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries and resolve issues promptly. Maintain accurate records of customer interactions. Collaborate with team members to enhance customer satisfaction. Respond to feedback and suggest improvements. Requirements Educational Qualifications: Bachelor’s...
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Customer Service Representative
2 weeks ago
Bacoor, Calabarzon, Philippines Legasynch group of companies Full time ₱200,000 - ₱400,000 per yearHIRING: CUSTOMER SERVICE REPRESENTATIVE (Cavite Area) Locations: Bacoor | Dasma | Salawag | Paliparan | Imus 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:Excellent communication and interpersonal skills.Willing to work on-site.Fast typing skills and accuracy.Can start immediately.Proficient in Microsoft Office.Has a positive attitude and strong...
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Customer Service Specialist
3 days ago
Bacoor, Calabarzon, Philippines Bunch Tech Corp Full time ₱40,000 - ₱60,000 per yearOverview of the RoleAs a Customer Support Specialist, your responsibility is to ensure that all clients get best-in-class support, by addressing their concerns correctly and accurately.Key Responsibilities:Provide customer and technical support through multiple channels (phone, email, chat)Own resolution of tickets at various stages of completionProactively...
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Customer Service Associate
2 weeks ago
Bacoor, Calabarzon, Philippines AllBank (A Thrift Bank), Inc. (formerly Optimum Development Bank, Inc.) Full time ₱250,000 - ₱500,000 per yearJob Summary:The Customer Service Associate – New Accounts / Teller is responsible for generating business for the Bank by providing excellent customer service and efficient processing of client's transactions in the areas of new accounts, tellering and special services.DUTIES AND RESPONSIBILITIESAs New AccountsPerform proper New Account's start and end of...
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Customer Service Representative
3 days ago
Bacoor, Calabarzon, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱264,000 - ₱360,000 per yearLooking for a stable role with a fast hiring process?We're hiring Customer Service Representatives for our Alabang siteWhat We Offer:Salary Range: ₱22,000 – ₱30,000Hiring Process: 1-day virtual hiringWork Setup: Onsite in AlabangSchedule: Dayshift to MidshiftStart Dates: November 17, 19, & 26Benefits: Career growth, great environment, and HMO from Day...
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Salesforce Administrator
1 week ago
Bacoor, Philippines Penbrothers Full timeOverview About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client A U.S.-based advertising technology (ad tech) company that...
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rider
1 week ago
Bacoor, Calabarzon, Philippines Techcare Electronics Service Center Full time ₱200,000 - ₱250,000 per yearAbout the roleTechcare Electronics Service Center is seeking a dedicated and reliable Rider to join our team in Bacoor, Cavite. As a Rider, you will be responsible for the safe and efficient delivery of home services, including checking, repairing, and installing air conditioning and refrigeration appliances at our customers' locations. This is a full-time...
