Customer Service Administrator
3 weeks ago
Setup and Location: WFH Work Schedule: 09:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time) Employment Type: Full-time Ready to do work that actually excites you? Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace - ensuring every interaction reflects our premium brand experience. Manage all customer service enquiries across Clever House's D2C stores and online marketplaces - providing professional, timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance, manual order creation, and assisting in the rollout of AI-driven customer support tools. What You'll Do Customer Service Management Handle all inbound customer enquiries from two separate Shopify stores and existing online marketplaces including Amazon Seller Central. Deliver timely, professional and brand-aligned responses via email, chat and online marketplace and other platform messages. Manage returns, refunds, and post-purchase communications to ensure high satisfaction. Maintain a knowledge base of common customer questions and responses. Systems Administration & Support Maintain and update customer service inboxes using Gorgias (setup and optimization with AI chatbot for customer support emails). Maintain up-to-date price lists with links to marketing assets and detailed product information. Create and format competitor comparison documents and internal product data sheets. Raise manual sales orders, create inventory items and inbound receipts within the 3PL warehouse management system. Continuous Improvement Ensure the company Standard Operating Procedures (SOP) are kept up-to date and improve website FAQ's minimize customer enquiries. Provide insights on recurring customer issues and product warranty claims to improve content and processes. Participate in team meetings and contribute to process automation and customer service enhancements. What You Bring Minimum 2 years' experience in customer service and administration, ideally within both Shopify and Amazon marketplace environments. Strong written communication skills with fluent, customer-friendly English. Proven ability to manage multiple email inboxes and marketplace platforms efficiently. Hands-on experience with Shopify (order management, returns/refunds, fulfilment updates, customer communication). Other Skills Required Understanding of 3PL warehouse management systems. Proficient in Microsoft Excel and confident managing price lists and data accuracy. Detail-oriented with strong organizational and follow‑up skills. Attention to detail in formatting customer‑facing documents like product data sheets and competitor comparison landscapes. Experience or interest in Gorgias or other AI‑driven customer service ticketing systems. Ability to work autonomously and take ownership of assigned processes. Why You'll Love Working Here HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more Let's Talk If you're thinking, "this sounds like me," it probably is. Click apply. We can't wait to meet you. #J-18808-Ljbffr
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Customer Service Representative
1 week ago
bacoor, Philippines Metacom Full timeDescription Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries and resolve issues promptly. Maintain accurate records of customer interactions. Collaborate with team members to enhance customer satisfaction. Respond to feedback and suggest improvements. Requirements Educational Qualifications: Bachelor’s...
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Customer Service Representative
7 days ago
Bacoor, Calabarzon, Philippines Happy Well Management and Collection Services, Inc. Full time $60,000 - $120,000 per yearInterpersonal and customer service skillsAnalytical and problem-solving skillsMultitasking and organizational skillsAbility to answer a high volume of calls and/or emails dailyAttentiveness and patienceTime-management skillsAbility to find the positive in any situationBasic Knowledge in ExcelHas knowledge in Cloud based systemCollege GraduateHas Experience...
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Customer Service Representative
7 days ago
Bacoor, Calabarzon, Philippines Legasynch group of companies Full time ₱200,000 - ₱400,000 per yearHIRING: CUSTOMER SERVICE REPRESENTATIVE (Cavite Area) Locations: Bacoor | Dasma | Salawag | Paliparan | Imus 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:Excellent communication and interpersonal skills.Willing to work on-site.Fast typing skills and accuracy.Can start immediately.Proficient in Microsoft Office.Has a positive attitude and strong...
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Customer Service Associate
7 days ago
Bacoor, Calabarzon, Philippines AllBank (A Thrift Bank), Inc. (formerly Optimum Development Bank, Inc.) Full time ₱250,000 - ₱500,000 per yearJob Summary:The Customer Service Associate – New Accounts / Teller is responsible for generating business for the Bank by providing excellent customer service and efficient processing of client's transactions in the areas of new accounts, tellering and special services.DUTIES AND RESPONSIBILITIESAs New AccountsPerform proper New Account's start and end of...
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Customer Service Representative
5 days ago
Bacoor, Calabarzon, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱264,000 - ₱360,000 per yearLooking for a stable role with a fast hiring process?We're hiring Customer Service Representatives for our Alabang siteWhat We Offer:Salary Range: ₱22,000 – ₱30,000Hiring Process: 1-day virtual hiringWork Setup: Onsite in AlabangSchedule: Dayshift to MidshiftStart Dates: November 17, 19, & 26Benefits: Career growth, great environment, and HMO from Day...
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Customer Service Representative
7 days ago
Bacoor A, Philippines CXI services Full time ₱168,000 - ₱192,000 per yearQUALIFICATIONS:High School DiplomaProficient in the English language (verbal and written)Has communication skillsHas experience as a Customer Service Representative (Advantage)Experience with Specific Tools or SoftwareKEY RESPONSIBILITIES:Customer SupportResponding to inquiries: Address customer questions with the use of phone, email, or chat.Providing...
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Customer Service Representative
7 days ago
Bacoor A, Philippines Tags Manpower Services Full time ₱45,000 - ₱70,000 per yearAt least 5-6 years of experience working as a customer service representativeWith knowledge in sales transactions (buy and sell)Know how to handle and communicate with customersWith MS office knowledgeCan work with less supervisionPreferable living not very far from Bacoor, CaviteWilling to work on the field for sales events (at least 2 events per month)Job...
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rider
7 days ago
Bacoor, Calabarzon, Philippines Techcare Electronics Service Center Full time ₱200,000 - ₱250,000 per yearAbout the roleTechcare Electronics Service Center is seeking a dedicated and reliable Rider to join our team in Bacoor, Cavite. As a Rider, you will be responsible for the safe and efficient delivery of home services, including checking, repairing, and installing air conditioning and refrigeration appliances at our customers' locations. This is a full-time...
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Customer Service Associate
5 days ago
Bacoor A, Philippines AllBank (A Thrift Bank), Inc. (formerly Optimum Development Bank, Inc.) Full timeQualifications:- Graduate of any 4 years Business coursewith at least 1 to 2 years experiencedFast Learner / Flexible / Willing to be trainCan start ASAP and amenable to work at Bacoor - Nomo BranchJob Summary:The Customer Service Associate – New Accounts / Teller is responsible for generating business for the Bank by providing excellent customer service...
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Service Crew
5 days ago
Bacoor, Calabarzon, Philippines BROWNIES UNLIMITED INC. Full time ₱22,400 per yearThe Service Crew plays a crucial role in ensuring excellent customer service and operational efficiency within a food business. They are responsible for various tasks that contribute to a positive dining experience for customers.Key Responsibilities:Customer Service:Greet customers warmly and assist them in a friendly and professional manner.Take customer...
