Customer Service Representative

3 hours ago

Bacoor A, Philippines CXI services Full time ₱168,000 - ₱192,000 per year

QUALIFICATIONS:

  • High School Diploma

  • Proficient in the English language (verbal and written)

  • Has communication skills

  • Has experience as a Customer Service Representative (Advantage)

  • Experience with Specific Tools or Software

KEY RESPONSIBILITIES:

  • Customer Support

  • Responding to inquiries: Address customer questions with the use of phone, email, or chat.

  • Providing information: Offer details about products, services, or policies in a clear and concise way.

PROBLEM RESOLUTION:

  • Handling Complaints: Manage customer concerns and complaints with patience and professionalism, aiming for quick resolution.

  • Issue Troubleshooting: Assist customers in solving issues with products, services, or orders.

DATA ENTRY & RECORD KEEPING

  • Maintaining Records: Accurately document customer interactions, orders, complaints, and resolutions in the customer management system.

  • Updating Accounts: Ensure customer information is current and correct in the company database.

ADHERENCE TO POLICIES

Following Guidelines: Ensure that all customer interactions comply with company policies, procedures, and standards.

Ensuring Compliance: Stay informed about industry regulations and apply them as needed in customer interactions.

Job Type: Full-time

Pay: Php14, Php16,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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