CS Team Lead
1 week ago
Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client.The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance.This role also offers the opportunity to transition into coordination and service delivery management for candidates who wish to expand beyond team operations. Work Setup & Schedule: Location: 100% onsite onAlabang, Metro Manila, Philippines. Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time Responsibilities Supervise a team delivering Telco customer service and billing operations for AU clients. Monitor performance metrics, identify service issues, and ensure adherence to SLAs. Coordinate with QA, Technical, and Vendor teams to resolve complex service cases. Support workflow improvement projects and process documentation. Report operational results and service trends to management and clients. Requirements Minimum 2 years of experience in Telco Customer Service or Billing , including 1 year in a leadership or supervisory role (AU Telco preferred). Strong people management and communication skills. Experience with workflow management, escalation handling, and performance tracking. Ability to coordinate with multiple stakeholders across teams and vendors. Good analytical mindset, adaptable to project-based tasks. Why You'll Love This Role Work directly with an Australian Telco partner in a dynamic environment. Gain exposure to project and service delivery operations. A clear career pathway toward Project Coordinator / Service Delivery roles for qualified candidates. #J-18808-Ljbffr
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CS Team Lead
5 days ago
Muntinlupa, Philippines Gear Inc. Full timeCS Team Lead (AU Telco experience required) Gear Inc. Muntinlupa City, National Capital Region, Philippines Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery...
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Senior Team Lead
7 days ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular...
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Senior Team Lead
6 days ago
Muntinlupa, Philippines Gear Inc Full timeThe STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists. Conduct regular...
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Order Support Team Lead
3 weeks ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources,...
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IT Support Team Lead
4 weeks ago
Muntinlupa, Philippines WSA – Wonderful Sound for All Full timeDirect message the job poster from WSA – Wonderful Sound for All Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach...
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Order Support/Purchasing Team Lead
3 weeks ago
Muntinlupa, Philippines Integrated OS Full timeUnleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources,...
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Order Support/Purchasing Team Lead
2 weeks ago
Muntinlupa, Philippines Integrated Office Solutions Full timeOverview Unleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human...
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Order Support/Purchasing Team Lead
3 weeks ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us! Hi there, our future Order Support Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information...
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Tier 1 (T1) Support Team Lead
5 days ago
Muntinlupa, Philippines REST Solution Full timeAbout The Role We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Key Responsibilities Lead...
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Tier 1 (T1) Support Team Lead
2 weeks ago
Muntinlupa, Philippines REST Solution Full timeOverview REST Solution Muntinlupa City, National Capital Region, Philippines We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier...
