CS Team Lead

Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service...

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. Job Description ROLE'S OBJECTIVE: Take care new clients Conduct the assigned jobs in...

The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular...

The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions. RESPONSIBILITIES Lead, coach, and mentor multiple Team Leads and their AR specialists. Conduct regular...

Overview Job Title: Collections Team Lead (Voice) Work Setup: Onsite | Full-time Department: Operations – Collections Company: eClerx Manila eClerx is a global leader in business process management, analytics, and digital transformation. We partner with Fortune 500 companies across financial services, digital, media, retail, and technology sectors to...

Overview Finance Service Delivery Team Lead at EPTA GROUP, Muntinlupa City, National Capital Region, Philippines. Lead the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...

About The Role We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Key Responsibilities Lead...

About the Role We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Key Responsibilities Lead...

Senior Team Lead, Medical AR & Denial Management Job Openings Senior Team Lead, Medical AR & Denial Management About the job Senior Team Lead, Medical AR & Denial Management The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key...

Quality Analyst (AU Telco experience required) Gear Inc. Muntinlupa City, National Capital Region, Philippines Job Summary We are looking for an experienced Quality Analyst to join our Australian Telco project team. This role is responsible for monitoring and improving service quality, ensuring all customer interactions and delivery workflows meet AU Telco...