Tier 1 (T1) Support Team Lead
2 days ago
Overview REST Solution Muntinlupa City, National Capital Region, Philippines We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Responsibilities Lead and mentor a team of Tier 1 support engineers handling tickets, incidents, and service requests. Ensure SLAs and KPIs are met consistently across the T1 support function. Provide hands-on support to help resolve escalated T1 issues and guide team members. Monitor team performance and productivity; conduct regular coaching and performance reviews. Collaborate with Tier 2 and Tier 3 teams to ensure proper escalation and resolution processes. Maintain and update knowledge base articles and standard operating procedures. Contribute to shift planning, resource scheduling, and on-call rotations as required. Help improve support processes, tools, and documentation to drive continuous service improvement. Serve as a point of contact for client or stakeholder communication for T1 matters. Qualifications & Skills Proven experience (23+ years) in IT support, including 1+ year in a lead or supervisory role. Strong technical understanding of common enterprise systems (Windows/Linux, networking, user support). Familiarity with ITIL practices (Incident, Request, Escalation management). Experience with ticketing tools (Connectwise Manage/PSA appreciated). Excellent communication, leadership, and team coordination skills. Ability to prioritize and manage time effectively in a fast-paced environment. Analytical mindset with a focus on service quality and operational excellence. Nice to Have Certifications: ITIL Foundation, Microsoft, CompTIA A+, or equivalent. Exposure to RESTful service principles or cloud environments (AWS, Azure). Experience in a multi-time-zone or global support environment. Why Join Us? Be a key part of a growing enterprise support solution. Work with talented teams across T1-T3 support levels. Opportunity for career growth and development. Inclusive and supportive work culture. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
-
Tier 1 (T1) Support Team Lead
3 weeks ago
Muntinlupa, Philippines REST Solution Full timeOverview We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Responsibilities Lead and mentor a...
-
Tier 1 (T1) Support Team Lead
3 weeks ago
Muntinlupa, Philippines Rest Solution Corp Full timeAbout the Role We are seeking a proactive and experienced Tier 1 Support Team Lead to join our growing REST SOLUTION team. This role is critical to ensuring excellent first-line support, leading a team of Tier 1 engineers, and acting as the operational and technical bridge between users, the Tier 2 team, and operation management. Key Responsibilities Lead...
-
Cybersecurity Engineer Tier 1
6 days ago
Muntinlupa, Philippines Rest Solution Corp Full timeAbout the job Cybersecurity Engineer Tier 1 Company Overview REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for...
-
Cybersecurity Engineer Tier 1
2 days ago
Muntinlupa, Philippines REST Solution Full timeREST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer exceptional customer service...
-
L2 Support
1 hour ago
Muntinlupa, Philippines UPTC Full timeQualifications Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP) With 2-3 years of relevant experience. Solid organization and coordination skills. Outstanding research and problem-solving skills. Excellent verbal...
-
Order Support Team Lead
7 days ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources,...
-
L2 Support
1 week ago
Muntinlupa, Philippines Hunter's Hub Inc. Full timeOn-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time Job Description Research issues not resolved by Tier 1 and identify system faults Provide initial fault isolation and propose resolutions for approval by senior team members to address issues promptly Prepare additional detailed information for Tier 3 on issues requiring developer involvement Create...
-
IT Support Team Lead
2 weeks ago
Muntinlupa, Philippines WSA – Wonderful Sound for All Full timeDirect message the job poster from WSA – Wonderful Sound for All Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach...
-
Team Lead
3 weeks ago
Muntinlupa, Philippines Nezda Global Full timeOverview Apply as a Team Lead and Earn up to P 35,000. Qualifications 1-2 years minimum of experience as Team Lead (Service desk experience is a plus) with Escalation. Management experience; must also have excellent communication skills. Bachelor's Degree / Vocational / Undergraduate. Open to contractual-based position with possible absorption and extension....
-
Order Support/Purchasing Team Lead
6 days ago
Muntinlupa, Philippines Integrated OS Full timeUnleash Your Talents with Us! Hi there, our future Order Support/Purchasing Team Lead ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources,...
