Customer Delivery Manager

Customer Delivery Manager — Makati, Philippines

Location: Makati City, National Capital Region

Posted: 447 days ago

Employment: Permanent

Job Description

A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions.

Responsibilities

• Build strong customer relationships through regular communication and personalized interactions.
• Resolve issues promptly by offering tailored solutions aligned with individual customer needs.
• Conduct regular customer success reporting (monthly and annual reviews) to proactively address issues and align with customer objectives.
• Evaluate risk factors for each customer and implement preemptive measures to prevent dissatisfaction or attrition; optimize retention throughout the lifecycle.
• Identify and prioritize service enhancements based on customer feedback, market trends, and competitive analysis; communicate findings to key stakeholders.
• Serve as liaison between customers and internal departments (e.g., HR & Recruitment, Facilities, Finance) to relay feedback and insights.
• Assist and coordinate the customer onboarding process for seamless transitions and positive initial experiences.
• Proactively manage customer success activities to ensure consistent delivery of exceptional service and drive improvements.
• Identify opportunities for business development and expansion within existing accounts; collaborate with HR on potential expansion opportunities.
• Promote employee engagement by fostering a customer-centric culture and aligning customer success strategies with talent management.
• Address internal challenges or concerns that may impact customer satisfaction or retention.

Qualifications

• Knowledge of customer service practices; technical aptitude and ability to learn software quickly.
• Experience with CRM systems.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to build rapport within the organization and with customers.

Benefits

HMO on day 1 (with additional dependents upon regularization)

Notes

Repeat content removed for clarity and to avoid duplication. Other similar positions with the title Associate Customer Success Manager in various locations follow below.

Associate Customer Success Manager — Multiple Locations

Locations include Taguig & Makati, National Capital Region; posted today

Job Description

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global provider of financial markets data and infrastructure; currently seeking an Associate Customer Success Manager.

Job Summary

The Associate CSM connects clients to the company’s product portfolio, ensuring customers unlock full value by discovering and implementing workflow capabilities with scalable, adaptable guidance throughout the journey.

Key Responsibilities

• Partner with clients to define business outcomes and deliver educational activities across the customer lifecycle (onboarding, adoption, loyalty).
• Demonstrate and educate new customers on content and technology tailored to their workflow.
• Monitor usage data and health metrics to create actionable insights and pivot as needed.
• Collaborate with product sales and account management on new opportunities discovered through adoption.
• Ensure customers derive maximum value from their investment and collaborate with internal stakeholders for retention and growth.
• Build and maintain relationships with decision-makers and users to influence adoption.

Key Requirements

• Collaborative, effective communicator with a customer-first attitude.
• Self-starter in a fast-paced environment; willingness to learn.
• Experience facilitating customer meetings; strong presentation skills a plus.
• Strong project management, technical and problem-solving skills.
• Passion for financial markets and Customer Success discipline.

Salary & Schedule

Salary: Php45,000.00 - Php50,000.00 per month; Schedule: 8 hour shift; Supplemental Pay: 13th month salary.

Other postings

Additional postings for Associate CSM in Taguig, Makati, and other NCR locations with similar responsibilities and benefits.

Customer Success Consultant (Permanent WFH) — Makati

Location: Makati, National Capital Region; SetSchedule

Posted: today

Job Description

SetSchedule is seeking a Customer Success Consultant (Escalations Specialist) to work remotely. Responsibilities include handling service recovery calls, managing escalations, coordinating certificate releases, and ensuring accurate student allocations; remote position with benefits and incentives.

Responsibilities

• Handle escalated customer issues with professionalism to achieve satisfactory resolutions.
• Conduct service recovery callouts to address student concerns promptly.
• Coordinate with RTOs to ensure timely certificate releases and accurate student allocations.
• Maintain records of escalations and resolutions; collaborate with operations to streamline processes.
• Monitor processing of cancellation refunds and certificate releases; act as liaison among students, RTOs, and internal departments.

Qualifications & Benefits

• Experience in client-facing roles; attention to detail; ability to manage multiple priorities.
• Strong communication skills; proficient with remote collaboration tools.
• Work-from-home arrangement; benefits include health insurance after 1 year, incentives, and travel opportunities.

Service Delivery Manager — Mandaluyong

Location: Mandaluyong, National Capital Region

Employer: MICROGENESIS BUSINESS SYSTEMS

Posted: today

Job Description

Service Delivery Manager tasked with monitoring desktop support, IT service desk, VIP support; ownership of incident management and service delivery improvements; includes people management and stakeholder communication; adherence to ITIL principles is preferred.

Qualifications

• Experience leading physical and virtual teams; knowledge of third-party services.
• Strong customer-facing skills; escalation and incident management expertise; ITIL knowledge.
• Proven leadership and organizational abilities; capable of training junior staff.

Other roles

Service Delivery Ops Associate Manager — responsibilities include ensuring SLAs/KPIs, cash forecasting, team management, reporting, and client liaison; requires CPA or accounting background and 10+ years in finance/accounting with collections experience.

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