Senior Process Specialist

Senior Process Specialist - Continuous Improvement Job Description

The role of Continuous Improvement Senior Specialist is to act as a business partner who works closely with middle management, understands business priorities, proposes and implements improvement projects/initiatives which support successful achievement of strategic goals and objectives.

• Support to build and strengthen continuous improvement culture within ISSC
• Work with operations teams and drive process improvements that quantitatively and qualitatively improve costs, quality, and service
• Cooperation with ISSC units and teams and other process stakeholders, e.g. Global Process Owner, Business Change Managers, RPA, PA in the scope of improvement activities
• Track and report continuous improvement projects
• Assist process transition to operations and participate in SLA review
• Support the establishment and delivery of an operational excellence/ standard work program for ISSC (Obeya room)
• Designing, preparing, and conducting continuous improvement methodologies training sessions including, but not limited to Six Sigma, 5S, Lean Principles, and others
• Support in defining new KPIs for services provided by ISSC and support in their implementation
• Develop, implement and maintain reporting framework for business KPI metrics
• Implementation and maintenance of the process maturity model of the organization (Maturity Matrix Model)
• Ad Hoc reporting requirements
• Support employees in the development of knowledge and skills in the field of continuous improvement
• Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration, and other internal regulations in the company, including company’s intellectual property protection, Behaviors, and attitudes consistent with the values
• Constant skills development by participating in training and self-development

• Organize work and give instructions to employees taking part in projects
• Make independent decisions in project management
• Support Managers in matters related to organization, improvement, required resources, increase the efficiency of operations, and others to achieve the goals set in the quality policy

1. Higher education: Finance / Economics / Industrial Engineering
2. Completed training: Six Sigma Green Belt certified or Black Belt trained.
3. Knowledge of English at the C1 level.
4. Knowledge of the MS Office package that enables effective and correct: sorting and filtering data, conditional cell formatting, "freezing" rows, columns, securing form/ cells, cell formatting, creating pivot tables/ graphs, vertical searching for data, validating/ consolidating and grouping data and support for simple macros
5. Highly developed skills of cooperation with internal and external clients
6. Ability to work under time pressure
7. Good organization skills of own and other's work
8. Critical and objective observation of the process and implementation of new solutions enabling efficient and effective solving of any problems in the managed process
9. Analytical skills
10. Teamwork
11. Implementation of new processes, improvements in processes
12. Prioritization of entrusted tasks
13. Cooperation with people and effective motivation to self-development, considering the needs of the organization
14. Communication through effective speaking and listening, and at the same time perfecting others
15. Identifying and formulating your own values and priorities and using them in practice
16. Time management

• Experience in working in an international corporate environment supported by a minimum of 4 years of professional practice
• Experience in describing business processes in logistics/ freight forwarding
• Experience or participation in the implementation of projects/ savings programs in the organization

Remuneration Operations Operational Excellence 5S Higher Education Services Sorting Data Decision-Making Logistics Development Freight Support Industrial Engineering Six Sigma Protection Savings Cooperation Analytical Skills Metrics Instructions Continuous Improvement Participation Time Management Regulations Economics Teamwork MS Office Pressure Education Finance Engineering Project Management Communication Maintenance Business English Training Management