IT Support Specialist

4 weeks ago

Iloilo City, Philippines RemoteVA Full time
IT Support Specialist (Remote - Full-Time, Night Shift) IT Support Specialist (Remote - Full-Time, Night Shift)

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RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.
Key Responsibilities

  • Provide technical support for Microsoft 365 and Google Workspace tenants
  • Troubleshoot issues in QuickBooks Desktop and Online environments
  • Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents
  • Create and maintain IT scripts for automation and task optimization
  • Respond to, track, and resolve IT support tickets within defined SLAs
  • Communicate effectively via Microsoft Teams and maintain high service standards
  • Document troubleshooting steps, resolutions, and common issues for the knowledge base
Requirements
Qualifications
  • Minimum 2 years of IT support experience
  • Proficient in troubleshooting Microsoft and Google Workspace issues
  • Hands-on experience with RMM and ticketing systems
  • Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
  • Familiarity with accounting software, especially QuickBooks
  • Strong communication and remote collaboration skills
  • Ability to work night shifts and manage tasks independently
Tools & Platforms You'll Be Working With
  • QuickBooks (Desktop/Online)
  • Microsoft 365 Admin Portal & Teams
  • Google Workspace Admin Console
  • NinjaRMM & Gam Ninja Ticketing Tool
  • Office Applications (Word, Excel, Outlook, etc.)
Benefits
Salary: USD 700–750/month
Work Setup: Work from Home
Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)
To Apply:
Send your CV and portfolio to:
Subject Line: IT Support Specialist - (Your Full Name) Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Technology, Information and Internet

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