IT Support Specialist

Join to apply for the IT Support Specialist role at ADA Continue with Google Continue with Google Join to apply for the IT Support Specialist role at ADA About ADAADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity. About ADAADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity.What will you do?Reporting to the IT Director in Singapore, this role’s primary responsibility will be to take ownership and manage the IT Network, Systems, Infrastructure and applications of the business at our offices in Malaysia and throughout Asia. This will include but not limited to end user support and the management of installation, configuration, and support of software and hardware systems across the region.User Support and Troubleshooting: Handle IT support requests from local and regional employees through various channels, ensuring adherence to SLAs. Troubleshoot and diagnose IT issues, identifying root causes and implementing solutions to minimize downtime and disruption. Technical and System Administration Execute day-to-day IT operations and infrastructure activities, ensuring reliability, availability, and security of systems. Demonstrate proficiency in network infrastructure management, including experience with wireless controllers, switches, firewalls, and other networking equipment. Experience in system administration, including the installation, configuration, and maintenance of servers, operating systems, and software applications. Familiarity with IT hardware lifecycle management, including procurement, deployment, maintenance, and disposal processes. Strong analytical and problem-solving skills, with the ability to identify root causes of IT issues and implement effective solutions. Good to have, understanding of cybersecurity principles and best practices, with experience in implementing security measures to protect organizational assets. Demonstrated initiative in taking ownership of projects and tasks, independently driving them to completion while seeking guidance when needed. Ability to prioritize tasks effectively and manage time efficiently to meet deadlines and deliver results. Provide training and guidance to end-users on IT tools, applications, and best practices. Backup Support and Collaboration: Provide backup support for other countries in case the IT personnel is unavailable. Collaborate with manager and other IT team members on projects and system improvements. What Skills & Experience Do You Need?3 - 7 years of experience working in a multi-site, multi-timezone environment will be an advantage. Proven track record of providing high-quality IT support to end-users, resolving issues promptly and efficiently to minimize business disruptions. Understanding of Microsoft Office365, Networking, Laptop Support Capabilities in coordinating with local and remote IT resources both within the company and externally to support new users and systems. Extended experience with several third-party providers will be an advantage. Ability to work independently. Be friendly, supportive, and helpful to all internal users. Have an attitude "I'm ready to help.” You enjoy building relationships with a diverse group of people. You are highly organized and great at prioritizing, multi-tasking, and follow-up. Excellent communication skills, with the ability to effectively communicate technical information to non-technical users. Experience in conducting user training sessions and creating documentation to facilitate user adoption of IT tools and best practices. Strong customer-centric approach, with a focus on delivering excellent service and building positive relationships with internal stakeholders. Willing to travel and work out of hours, according to business needs. Windows 2008/2012/2016 servers (AD, DNS, DHCP), Windows 10 Dell workstations in an Azure AD domain environment, Apple laptops, Microsoft Office 365 and many of its applications, Amazon Web Services, Dell SonicWall Firewalls, Microsoft Azure for SSO, Microsoft Dynamics365 By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website for regular updates on available roles Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at ADA by 2x Get notified about new Information Technology Support Specialist jobs in Iloilo, Western Visayas, Philippines . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr