Customer Success, Senior Team Lead
2 days ago
At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out. Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories. About the role: As a Senior Team Leader , you will manage Snappr’s enterprise accounts and drive exceptional results for our most valuable clients. In this role, you’ll lead a team of Customer Success Specialists, handle escalations, and partner with stakeholders to deliver results and growth. Your impact will be the lifeblood that powers Snappr’s growth and enables our enterprise clients to access high-quality visual content worldwide. What you\'ll do: Lead Snappr’s enterprise customer success function and ensure the success of our largest and most valuable accounts. Recruit, train, and manage a team of Customer Success Specialists Analyze the team\'s productivity and quality, and identify areas for improvement Recommend and execute initiatives to improve the team\'s performance Handle escalations and resolve our most challenging and complex problems Manage special projects to help our most valuable customers and unlock growth Hustle - take ownership of Snappr\'s growth and do whatever it takes to get the job done What you\'ll need: 5+ years of experience leading Enterprise Customer Success teams, with a proven record of managing strategic accounts. Strong experience in creating and analyzing reports to inform business decisions and stakeholder reviews. Excellent data and project management skills, with strong proficiency in spreadsheets. Excellent written and spoken English communication skills, with the ability to effectively engage with executive stakeholders. A "let\'s get it done" mindset. Must be willing to report 100% onsite in Ortigas. Must be willing to follow Pacific Hours (12 AM to 9 AM PH Time) Job benefits: Competitive salary Transportation allowance provided 20% night differential (if applicable) Health Insurance (Day 1 HMO w/ dependents) Free daily meals Paid Time Off Company Equity About the team: Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide. #J-18808-Ljbffr
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Customer Success, Senior Team Lead
3 weeks ago
, Metro Manila, Philippines Snappr Inc. Full timeOverview At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help...
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Customer Success, Senior Team Lead
3 weeks ago
Manila, Philippines Snappr Full timeOverview At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help...
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Customer Success, Senior Team Lead
3 days ago
Manila, National Capital Region, Philippines Snappr Full time ₱2,000,000 - ₱2,500,000 per yearAt Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...
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Customer Success, Senior Team Lead
4 days ago
Manila, Philippines Snappr Full timeOverview At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help...
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Senior Customer Success Manager
3 weeks ago
, Metro Manila, Philippines Genesys Full timeJoin to apply for the Senior Customer Success Manager role at Genesys . Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic,...
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Customer Success Lead
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Manila, Philippines First Point Group Full timeAbout Our Client A global AI scale-up specialized in AI Voice Automation Role Summary Lead the Philippines Customer Success team to ensure key clients achieve exceptional outcomes. Drive project execution, data-driven insights, and team performance while building strong client relationships. Key Responsibilities Project Leadership: Own end-to-end key account...
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Senior Customer Success Manager
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, Metro Manila, Philippines Buscojobs Full timeSenior Customer Success Manager – Manila Posted 1 day ago Job Viewed Tap Again To Close Job Description Customer Success Manager - AEM About the Role: Renewal ownership: lead renewal strategy and negotiations; ensure price yield targets are met; proactively mitigate churn and at-risk accounts. Customer lifecycle management: define success plans with...
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Senior Manager, Customer Success
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, Metro Manila, Philippines Buscojobs Full timeCustomer Success Manager — iScale Solutions Makati City, National Capital Region Posted 446 days ago Job Description Permanent A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting...
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Customer Success Manager
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, Metro Manila, Philippines emnify Full timeOverview Join to apply for the Customer Success Manager role at emnify Your Role Do you want to become an expert in IoT and emnify’s solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team! Please note that this role requires regular in-office...
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Customer Success Operations Manager
2 weeks ago
, Metro Manila, Philippines Magic Full timeOverview Magic National Capital Region, Philippines Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training....
