Customer Success Lead

1 day ago


Manila, Philippines First Point Group Full time

About Our Client A global AI scale-up specialized in AI Voice Automation Role Summary Lead the Philippines Customer Success team to ensure key clients achieve exceptional outcomes. Drive project execution, data-driven insights, and team performance while building strong client relationships. Key Responsibilities Project Leadership: Own end-to-end key account projects (workbooks, presentations, use cases). Client Success: Deliver analytics, troubleshoot technical issues, and track success metrics. Team Management: Guide the team members to achieve revenue targets in a fast-paced environment. Quality Assurance: Ensure timely, high-quality deliverables under tight deadlines. Requirements Experience: at least 3 years team leading experience. Account Skills: Proven success with key IT/AI/SaaS client projects. Analytical Agility: Strong data analysis and independent problem-solving skills. Communication: Professional English fluency; Chinese proficiency required. Work Ethic: Detail-oriented, hands-on, and thrives under pressure. Industry Background: AI/SaaS experience preferred. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at First Point Group. #J-18808-Ljbffr



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