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Collection and Reconciliation Analyst

4 weeks ago

Makati, Philippines Smart Communications, Inc. Full time

Account Management, Negotiation and Settlement

  • Receiving, evaluating, facilitating and/or coordinating customer inquiries, complaints on non-receipt of bills, disputes and requests (for copies of bills, historical and A/R related records), enrollment in Digital Bills Delivery-eSOA, special billing instructions, monitoring of extended payment arrangements and initiating personal visits and meetings, as may be necessary, with clients to ensure prompt processing of payments prior to month’s bill run.
Disputes Evaluation, Resolution and Adjustment Management
  • Handling evaluation and resolution of any pending Billing issues that may result in operational or revenue adjustments to preclude any settlement delays.
Account Treatment Monitoring and Management
  • Performing Treatment list analysis via payment reminders, following up overdue invoices with clients, sending dunning letters if they exceeded their credit terms and recommending service disruptions such as rescheduling / inclusion / exclusion / suspension from auto-treatment.
Credit Exposures Evaluation and Management
  • Performing Customer Account evaluation, justification and recommendation for Credit Clearance of additional service / retention requests of existing Customers via email based on updated AR profile and payment commitment and/or justification for revenue adjustment.
Collection Report & Performance Evaluation
  • AR report analysis and evaluation of assigned Customer/Portfolio that may improve cash flow and downsize receivables. Applies expertise on various billing systems (CSP, One Bill, CBS, et al.) in handling and solving customers’ inquiries, disputes, and A/R related issues. Prepares and endorses any special billing instruction arranged with client to Bill Dispatch team for timely execution.
Collection Management
  • Handling dispatch of check pickup and endorsement of Bank remittances / Electronic Fund Transfer (EFT) prior posting of payments.
Education

Graduate of any 4-year course preferably business related

Experience

With related experience in the banking / financial or credit card industries

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Finance
Industries
  • Telecommunications
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