Pre-Sales Customer Service Representative

4 weeks ago


Pampanga Philippines MiFin Services Philippines, Inc. Full time

Overview

MiFin Services Philippines, Inc.

As an Appointment Setter, you ensure efficient business operations by carrying out campaign-driven workloads within the LMS and other supporting systems. Your primary objective will be to ensure the delivery of excellent and efficient operations and the achievement of performance targets.

Responsibilities
  • Achieves agreed KPI Targets on following Campaigns as required: New Customer Acquisition
  • Achieves agreed KPI Targets on following Campaigns as required: Outbound Cold Calling
  • Ensures high-quality customer service in adherence to company standards.
  • Maintains the highest level when executing outbound communications, including email and phone
  • Ensures proper channels of reporting are followed when testing system functionality.
  • Contributes to the development and implementation of strategies to enhance employee engagement and productivity
Secondary and Adhoc Duties
  • Maintains product knowledge and keeps abreast of any changes to company policies, systems, and processes.
  • Takes personal responsibility to develop self and seeks further training, knowledge and skills that may be required to meet the ongoing requirements of the position.
  • Maintains a professional standard of dress code and behaviour.
  • Works in accordance with the minimum set standard of work hours.
  • Adheres to health and safety policy, and other requirements relating to care of equipment.
  • Commission-based.
  • HMO after 3 months + 1 dependent upon regularization.
Requirements
  • Proven outbound calling/campaign experience
  • Excellent interpersonal and communication skills.
  • Strong organisational and time-management abilities.
  • Proficiency in Microsoft Office Suite.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
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