Application Support Analyst

3 weeks ago

Philippines Lexmark Full time

Overview Lexmark is now a proud part of Xerox, bringing together trusted names and decades of expertise into a bold shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways on a global stage. Responsibilities Lead end-to-end production operations for Order to Cash systems and enterprise legacy applications (XTRC, XCL). Oversee daily support for platforms including Oracle EBS Service Contracts, Siebel CRM, Collections, FAS Billing Tool, Lockbox, Hadius, PeopleSoft, iProcurement, RFP systems, Mainframe Finance, Oracle Legacy Applications, TeraData. Act as the Production Gatekeeper for all changes, releases, and deployments, ensuring production readiness. Manage incident, problem, and change management processes using ITSM tools (e.g., ServiceNow). Define, monitor, and report on SLA/CPI/KPI metrics, driving performance improvements across internal teams and third-party vendors. Ensure full compliance with IT governance, security, and audit standards. Lead coordination across internal IT, business units, and multiple service providers. Manage vendor relationships and software portfolios, ensuring contractual and service obligations are met. Collaborate with Finance and business stakeholders to capture requirements, address service gaps, and implement process enhancements. Drive operational readiness and support for system upgrades, integrations, and application modernization initiatives. Resolve high-priority incidents impacting critical financial or business systems. Promote a culture of continuous service improvement and innovation in service delivery. Lead, coach, and mentor technical teams, fostering collaboration and excellence in a high-pressure, revenue-critical environment. Qualifications & Expertise Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). 10+ years of IT Service Delivery or Application Support experience. Proven expertise in managing enterprise and legacy applications across Windows, Linux (Solaris/RedHat), Mainframe, Azure hybrid environments. Deep experience with Siebel CRM, Oracle EBS, OBIA, Collections, Cognos, TeraData, Mainframe Finance, and related tools. Strong understanding of Order to Cash (O2C) business processes and financial operations. Solid background in application development, integration, and database technologies (Oracle, SQL/PLSQL). Familiarity with ITIL practices; ITIL certification is a plus. Strong vendor management, SLA governance, and incident/problem management expertise. Excellent communication, leadership, and stakeholder engagement skills in global, multi-vendor environments. Preferred Tools & Technologies ServiceNow or other ITSM platforms Oracle EBS, Siebel CRM Mainframe (z/OS), Solaris, RedHat SQL/PLSQL, Cognos, OBIA, TeraData PeopleSoft, iProcurement, Lockbox, Hadius How to Apply Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now #J-18808-Ljbffr

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