
Product Management Director
1 week ago
Overview
The ibex engineering team builds and launches innovative customer care products and solutions that leverage cutting-edge generative AI technology. We are seeking experienced and visionary Product Managers to lead these initiatives.
ResponsibilitiesAbout the Role
As a Director Product Management, you'll shape the future of our products through strategic thinking and execution excellence to shape the future of customer engagement, automation, and enhanced operational efficiencies:
- Define product vision, strategy, and roadmap based on market research and customer insights
- Analyze market trends, competition, and customer feedback to identify opportunities
- Lead product ensuring quality, usability, and customer delight at every stage
- Define detailed product requirements and user stories and establish success metrics. Prioritize backlog based on business value and customer impact
- Use experimentation and data-driven decision-making to continuously improve product performance and user experience
- Collaborate cross-functionally with engineering, design, data science, sales, and marketing teams to bring innovative ideas to life
What we are looking for
- 8+ years of product management experience, with proven experience working on AI/ML-powered products
- Demonstrated success in launching new products and redesigning existing ones
- Exceptional communication and leadership skills
- Experience with writing vision documents (like PR/FAQs), stakeholder management, agile methodologies, backlog management, and prioritization frameworks.
- Familiarity with agile development methodologies and rapid iteration cycles
- Bachelor's degree in business, Computer Science, or related field (or equivalent experience)
Preferred Skills
- Background in customer-facing roles or experience engaging directly with clients to gather insights
- Proven experience in delivering AI/ML solutions integrated with cloud-native services
- Familiarity with Conversational AI, Agentic AI, Intelligent Automation systems or understanding of AI frameworks would be a plus
Why Join Us?
- Opportunity to lead AI-driven products in a fast-growing company
- Collaborative environment where innovation and creativity are encouraged
- Flexible work arrangements and a supportive company culture.
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