Loan Servicing Specialist

1 week ago


Philippines Connext Full time

Overview

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Loan Servicing Specialist who will be working with Connext's Client in the United States of America.

What is in it for you?

  • Competitive Compensation
  • Perfect Attendance Bonus
  • Life Insurance
  • HMO Insurance
  • Great Company Culture
  • Annual Merit Increase
  • 25% Night Differential
Responsibilities
  • Process, track, and manage commercial general liability and business personal property insurance policies, bankruptcy, judgments, charge-offs, e-Oscar disputes, and commercial/consumer demand requests, ensuring accuracy and compliance.
  • Maintain up-to-date records, manage tickler systems, and process collateral releases for commercial and consumer loans, including loan payoffs and credit bureau reporting.
  • Provide exceptional customer service, addressing inquiries and escalated requests from both internal and external customers via phone and email.
  • Collaborate with cross-functional teams to resolve issues and support operational goals, while performing quality control on loan-related processes.
  • Generate monthly departmental reports, ensuring compliance with regulatory standards, and assist with internal/external audits and cross-departmental collaborations.
  • Assist with preparation of Trustee documentation, trade booking files, trade ticket reviews, and management of trade file control dashboards and wire packets.
  • Support ongoing departmental projects, continuous cross-training efforts, and provide assistance during annual internal and external audits.
Qualifications
  • At least one (1) to two (2) years of experience working in financial services specifically in Commercial and Consumer Loans.
  • Clear and coherent in both written and verbal communication skills to interact with internal and external stakeholders, providing prompt and courteous assistance.
  • Meticulous attention to detail, especially concerning quality control for various processes, ensuring accuracy and compliance.
  • Must have a stable employment history.
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