Product Specialist

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Product Operations Team The Product Operations team acts as a bridge between our users and product teams, bringing both operational rigor and strong user advocacy to product development. As subject matter experts, we develop a deep understanding of product functionality, business workflows, and user sentiment to support the delivery of the best products and features that effectively attract, engage, and retain our users at every point in their Thumbtack journey. About the Role Product Specialists play a vital role in driving our product quality initiatives by efficiently triaging bugs and actively supporting the validation and analysis of user feedback to drive product improvements. By proactively addressing issues, this position ensures the delivery of a high-quality user experience, contributing to the team’s efforts in providing a reliable, user-focused solution that aligns with business objectives and continuously meets user needs. What you’ll do Stay well-versed in the Thumbtack product, continuously learning about recent updates and new features, to effectively manage bugs and feedback. Consistently respond to product inquiries from internal customers across designated Slack and Salesforce channels, ensuring timely and accurate support. Create and leverage data-driven insights to influence decisions and drive improvements within your function, actively contributing to better outcomes. Engage in team huddles and make a positive impact by proactively sharing valuable insights, offering solutions, and addressing potential challenges. Take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits. Use these insights to identify opportunities to enhance KPIs, guidelines, and processes. Exhibit strong critical thinking by effectively addressing bugs and feedback. Provide constructive feedback, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors. Successfully manage special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders to ensure timely and efficient delivery. Collaborating cross-functionally with other teams (e.g., Eng, Enablement, Quality) to improve product performance and user experience. Assisting in the creation and maintenance of documentation and best practices related to product usage, bug resolution, and feedback management. In order to be successful, you must bring Strong research, navigation, and investigative skills, with a keen ability to gather relevant information. Experience with Salesforce, Coda, and Jira or similar tools. Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides. Team player with excellent collaboration skills, capable of gaining the cooperation of colleagues to achieve common goals, particularly on complex time-sensitive projects. Detail-oriented and process-driven, with a focus on identifying inefficiencies and implementing continuous improvements to workflows. Clear and effective communicator, both verbally and in writing. Strong problem-solving capabilities and critical thinking. Ability to manage multiple tasks and priorities simultaneously. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: . If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at . We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Please run a speed test via tack.speedtestcustom.com and paste below the link to the result. * As we are now 100% remote, we would like to know if you have the minimum system requirements for you to be able to do work at home. Go to this link to do the speed test. Please do a right click to open the link in a new tab. Run the test three times, and submit the third result. This role is open only to candidates who are currently residing anywhere in the Philippines. Are you authorized to work in the said country? * Select... Briefly describe any experience you have had related to product support or technical support. (Write NA if no relevant experience yet). * Have you worked in Thumbtack Philippines before? 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By joining Thumbtack, would there be any conflict of interest with your current or last employer or employment agreement (this includes non-compete clause, dual corporate/freelance employment, similar business, etc.)? If yes, please elaborate below. * Note:Failure to disclose this information in this application form may affect your candidacy for this role, or can be a cause of corrective action as indicated in our discipline manual, once hired. By ticking the box/signing and submitting your application, you explicitly and unambiguously consent to the collection, processing, and storage of your personal data by TSSP for the purposes described in this Privacy Notice. * Select... Please ensure that you have completely read and comprehend the terms in this document . Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." * Select... Location If you selected "Location not listed" above, please use the text box below to let us know where you intend to work from. #J-18808-Ljbffr