Subject Matter Expert | Alabang | Onsite | Shifting Schedule
3 weeks ago
About the job Subject Matter Expert | Alabang | Onsite | Shifting Schedule Are you ready to make an impact? Join as a Subject Matter Expert for a pioneering Tech Campaign in Alabang and jumpstart your career Key Responsibilities: Understand customer issues and provide solutions. Execute transactions as per prescribed timelines and follow all predefined procedures to meet SLA targets. Ensure adherence to client and Infosys policies and guidelines. Meet SLA and KPIs. Utilize knowledge and experience with ticketing tools. Display excellent customer service skills and capabilities. Basic Operating System knowledge. Proficiency in common Microsoft Office products and services. Strong analytical ability. Ability to navigate common user interface elements. Good reading skillsability to understand ambiguous information, probe, and consolidate it into usable data. Key Requirements: Graduate of any 4-year course or completed the first year in college. Experience in handling escalation calls. Minimum of 2 to 3 years of work experience as an SME in BPO/shared services industry. Excellent oral and written communication skills. Strong problem-solving skills and ability to multitask. Amenable to work in shifting schedules in Alabang. Amenable to work onsite. Employee Benefits: Quarterly Performance Bonus. 24 leaves annually. Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire. Outstanding career development opportunities and fast-track career progression. #J-18808-Ljbffr
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Workforce RTA
3 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Workforce RTA - Alabang (Onsite) About the job: WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision-making. Monitors actual activities and...
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Infrastructure Support Analyst
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Muntinlupa, Philippines Moder Solutions Inc. Full timeAbout Moder Founded in 2020, Moder Solutions Inc. is a US-based, tech-forward outsourcing company dedicated to improving the financial health of businesses through top talent, efficient processes, and progressive technology. We specialize in supporting the US mortgage, insurance, and banking industries , offering both end-to-end and component-based...
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Medical Transcriptionist Onsite Alabang
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Muntinlupa, Philippines Addforce Human Resource Solution Inc Full timePOSITION: Medical Transcriptionist WORK SET UP : Onsite Location: Alabang Corporate Center, Muntinlupa City WORK SCHEDULE: Night Shift Schedule SALARY PACKAGE: up to 25,000 Salary Package KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENING Job Requirements: - Graduate of any...
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BPO Associate Quality Specialist
3 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in...
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Team Lead
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Alabang, Muntinlupa, Philippines TASQ Staffing Solutions, Inc. Full timeWork Setup: 100% Onsite (Alabang) Work Schedule: Graveyard shift Role Requirements: > At least 2 years in college w/o back subjects > 2 to 3 years of Team Lead/Assistant Manager experience preferrably under Insurance Account > Excellent communication skills
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IT Senior Network/Systems Engineer
3 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeJob Openings IT Senior Network/Systems Engineer (Alabang) | Onsite About the job IT Senior Network/Systems Engineer (Alabang) | Onsite Qualifications: Bachelors degree in computer science, IT, Engineering, or a related field Minimum of 3 to 5 years of experience in IT and 3 years of networking experience Preferably with extensive experience in computer...
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Senior Executive Facilities
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Muntinlupa, Philippines TASQ Staffing Solutions Full timeJob Openings Senior Executive Facilities - Engineer (Alabang) | Onsite About the job Senior Executive Facilities - Engineer (Alabang) | Onsite Key Responsibilities Facilities Services: Participate in Disaster Recovery and Business Continuity processes as DRR admin Manage multiple stakeholders and supervise support teams (security, technicians, housekeeping)...
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Associate Quality Specialist
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Muntinlupa, Philippines TASQ Staffing Solutions Full timeResponsibilities Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in calibration sessions to bring about consistency in evaluation. Process...
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Associate Quality Specialist
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in...
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Associate Quality Specialist
2 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in...
