BPO Team Leader

2 weeks ago

Cagayan de Oro, Philippines SupportZebra Full time

Job Summary

We are looking for a skilled Team Leader who will assist in guiding and managing our team. Your goal will be leading by setting a good example and engaging the team to help it achieve its goals. Include daily supervision, management, and motivation of team members. We expect you to be a capable leader with excellent communication skills.

Job Description

  • You should be proactive in order to ensure effective collaboration and optimize team operations. Set clear team goals and motivate team members.
  • Help to setup an inspiring team environment with an open communication culture.
  • Oversee daily operations, delegating tasks and setting deadlines.
  • Discover training needs and provide coaching.
  • Interact with team members to receive their feedback and help resolve any problems.
  • Supervise team performance and prepare reports on its metrics.
  • Encourage high performance, creativity, and risk-taking.
  • Develop and maintain team-building activities.

Qualification

  • At least one (1) year of experience as an Operations Supervisor in the BPO industry.
  • Knowledgeable in day-to-day operations of the BPO Industry.
  • Experience in managing a team performance, monitoring calls, and ensuring adherence to quality standards.
  • Conduct regular reviews of agent’s performance and organize training sessions for underperformers.
  • Strong leadership, communication, and problem-solving skills. Proficient in Google Sheets and data analysis tools.
  • Results-driven, organized, and able to manage multiple priorities.
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