Merchant Support Specialist

1 week ago


Eastern Manila District, Philippines Fresh Prints Full time

Overview

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote company with most of our team based in India and the Philippines. Frontier helps companies build full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. If you apply and are accepted, we screen you through internal interviews and aim to get you an interview for a full-time job within the month.

About Intelligems: there are millions of e-commerce businesses worldwide, and the industry is growing every year. Intelligems is a profit optimization platform that helps these businesses succeed by providing merchants with A/B testing and personalization tools. We currently work with 500+ brands and have processed over $4B of data. We are backed by investors and have raised over $4M in funding. Our team is high-performing, low-ego, and collaborative.

The Role: Merchant Support Specialist

We are looking for a Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You will report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Key Responsibilities
  • Deliver a best-in-class customer experience by responding promptly to merchant inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage 20–30 open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Qualifications
  • Proven experience in merchant support, customer support, or a related role
  • Proven experience in e-commerce, SaaS, or analytics
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Culture & Values
  • Put customers first — Be honest and transparent. Always act in the customer's best interest.
  • Be helpful — Support teammates, customers, and partners with generosity and kindness.
  • Strive for excellence — Commit to being world-class at what you do.
  • Build and develop a diverse, world-class team — Hire the best, and invest in feedback and growth.
  • Have a perspective — Speak up when you disagree. Everyone is responsible for making us better.
What’s Offered
  • Competitive salary and equity packages
  • Flexible vacation and PTO
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Retail Apparel and Fashion
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...


  • Manila, National Capital Region, Philippines HitPay Full time ₱900,000 - ₱1,200,000 per year

    About HitPayHitPay is a full-stack payments infrastructure platform headquartered in Singapore. We empower small and medium-sized businesses across Southeast Asia and beyond to unify their commerce—whether online, in-store, or B2B. With regulated operations across multiple markets, HitPay provides direct access to local and regional payment methods,...


  • Manila, National Capital Region, Philippines Pluxee Full time ₱900,000 - ₱1,200,000 per year

    Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a...


  • , Metro Manila, Philippines Buscojobs Full time

    Merchant Support Associate—Locations include Mandaluyong, Makati, Taguig, Antipolo, Cainta, Mandaluyong and surrounding areas in the National Capital Region. Posted today. Job Description The descriptions below are aggregated from OpenText and Gratitude Inc. postings. Roles cover merchant support and technical/customer support responsibilities in a...


  • , Metro Manila, Philippines Buscojobs Full time

    Merchant Support Specialist jobs in Pasig Pasig, Palawan Primeline Products Philippines IncPosted today Job Description DUTIES AND RESPONSIBILITIES Attends to queries/complaints from clients and coordinates matters for its immediate resolution Proper handling of client related problems, complaints, and troubleshooting Conducts training of merchants...


  • Manila, Philippines ShopBack Full time

    Overview ShopBack Manila, National Capital Region, Philippines Join to apply for the Senior Merchant Support Coordinator role at ShopBack . This is a hybrid role, 3 days in the office and 2 days work from home. Responsibilities Execute commercial rates setup and other operational tasks based on a set of SOPs reliably and accurately within SLAs Understand...


  • Manila, National Capital Region, Philippines StoreHub Full time

    Are you driven, results-oriented and a team player? With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...


  • Manila, National Capital Region, Philippines StoreHub Full time

    Are you driven, results-oriented and a team player? With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...


  • Manila, National Capital Region, Philippines StoreHub Full time ₱900,000 - ₱1,200,000 per year

    Are you driven, results-oriented and a team player?With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...


  • Manila, National Capital Region, Philippines STOREHUB SDN BHD Full time $40,000 - $60,000 per year

    Are you driven, results-oriented and a team player?With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...