Merchant Support Specialist

2 days ago

Eastern Manila District, Philippines Fresh Prints Full time

Overview Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote company with most of our team based in India and the Philippines. Frontier helps companies build full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. If you apply and are accepted, we screen you through internal interviews and aim to get you an interview for a full-time job within the month. About Intelligems: there are millions of e-commerce businesses worldwide, and the industry is growing every year. Intelligems is a profit optimization platform that helps these businesses succeed by providing merchants with A/B testing and personalization tools. We currently work with 500+ brands and have processed over $4B of data. We are backed by investors and have raised over $4M in funding. Our team is high-performing, low-ego, and collaborative. The Role: Merchant Support Specialist We are looking for a Merchant Support Specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You will report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience. Key Responsibilities Deliver a best-in-class customer experience by responding promptly to merchant inquiries Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed Become a product expert so you can answer questions quickly and accurately Manage 20–30 open customer conversations at a time Own follow-ups and ensure all tickets are resolved in a timely manner Collaborate with internal teams on escalated or complex issues Spot trends in support issues and share insights with product, tech, and ops Contribute to internal knowledge-sharing (documentation, training, etc.) Qualifications Proven experience in merchant support, customer support, or a related role Proven experience in e-commerce, SaaS, or analytics Excellent communication and problem-solving skills You love helping people and can think on your feet Comfortable wearing many hats and juggling priorities Ability to multitask, stay organized, and manage time effectively Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus Culture & Values Put customers first — Be honest and transparent. Always act in the customer's best interest. Be helpful — Support teammates, customers, and partners with generosity and kindness. Strive for excellence — Commit to being world-class at what you do. Build and develop a diverse, world-class team — Hire the best, and invest in feedback and growth. Have a perspective — Speak up when you disagree. Everyone is responsible for making us better. What’s Offered Competitive salary and equity packages Flexible vacation and PTO Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail Apparel and Fashion #J-18808-Ljbffr

  • Merchant Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...

  • Customer/Merchant Support Specialist

    1 day ago

    , Metro Manila, Philippines Fresh Prints Full time

    About Intelligems Intelligems is a profit optimization platform that helps e-commerce businesses succeed by providing merchants with A/B testing and personalization tools to run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber. We're currently working with over 500...

  • Merchants Data and Insights Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Pluxee Full time ₱900,000 - ₱1,200,000 per year

    Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a...

  • Merchant Support Specialist

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Merchant Support Specialist jobs in Pasig Pasig, Palawan Primeline Products Philippines IncPosted today Job Description DUTIES AND RESPONSIBILITIES Attends to queries/complaints from clients and coordinates matters for its immediate resolution Proper handling of client related problems, complaints, and troubleshooting Conducts training of merchants...

  • E-Commerce & Marketing Specialist - Job Code: *

    3 weeks ago

    Eastern Manila District, Philippines Buscojobs Full time

    At Coconut , we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below: Role : E-commerce &...

  • Operations Support Specialist

    4 weeks ago

    Eastern Manila District, Philippines DOXA Talent Full time

    Join to apply for the Operations Support Specialist role at DOXA Talent Role Summary Our client is looking for an Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem...

  • Senior Merchant Support Coordinator

    6 days ago

    Manila, National Capital Region, Philippines ShopBack Full time ₱1,200,000 - ₱2,400,000 per year

    Our JourneyShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into...

  • Merchant Onboarding Manager

    2 weeks ago

    Manila, National Capital Region, Philippines StoreHub Full time ₱900,000 - ₱1,200,000 per year

    Are you driven, results-oriented and a team player?With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...

  • Merchant Onboarding Manager

    2 weeks ago

    Manila, National Capital Region, Philippines STOREHUB SDN BHD Full time $40,000 - $60,000 per year

    Are you driven, results-oriented and a team player?With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...

  • Customer Support Specialist

    1 hour ago

    Eastern Manila District, Philippines ClickUp Full time

    Overview At ClickUp, customer service isn't just a job title; it's at the heart of everything we do. Our #1 core value is to provide the best customer experience. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast-growth company, join our Support team. Help customers unlock their potential and raise the...