Merchant Support Specialist

• Merchant Support Specialist jobs in Pasig

Pasig, Palawan Primeline Products Philippines Inc

Posted today

Job Description

DUTIES AND RESPONSIBILITIES

• Attends to queries/complaints from clients and coordinates matters for its immediate resolution
• Proper handling of client related problems, complaints, and troubleshooting
• Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
• Conducts product and solution presentation to clients as needed
• Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
• Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
• Provide pre-sales and after-sales support assistance to Sales Group
• Makes regular reporting to immediate superior
• Prepares itinerary report of the service activities of the group
• Performs other related functions that may be assigned/required by immediate superior from time to time or as needed

JOB SPECIFICATION

• College graduate of Engineering or Technical course
• Must with at least 2-to-3-year experience in customer services helpdesk or field support
• Client and merchant interaction experience preferred
• Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
• Excellent communication skill both in verbal and written
• With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
• Willing to work on weekends, holidays, and shifting schedules should the need arise

SKILLS

• Very good interpersonal relation skills
• Proper helpdesk and field support courtesy
• Product solutions and services competency
• Knowledge on project management
• Technical competency on the products and services marketed and sold
• Knowledge on the various product, solution and software packages in generating required reports

Schedule

• 8 hour shift

Customer Support Specialist (Ms Dynamics Nav)

Posted today

Job Description

Duties and Responsibilities :

• Diagnosing and solving customer software issues in relation to Microsoft Dynamics Business Central (NAV) and its associated components (e.g. Add-on, integration, Jet Reports, etc.)
• Document issues and resolution including all interactions with customers using an online ticketing system (evodesk) based on Service Level Agreements
• Liaise with consultants, developers, managers, and software vendors for any product issues
• Contribute to knowledge base library by creating KB articles, blog post, release notes and change documents
• Capture all support calls and ensuring time spent are recorded

Requirements :

• A minimum of 3 years experience with Microsoft Dynamics Business Central (NAV) in a helpdesk support, consulting, or end user role
• Strong functional expertise in core Microsoft Dynamics Business Central modules and business analysis skills
• Excellent English verbal and written communication and problem solving skills
• A highly developed sense of integrity and commitment to customer satisfaction
• Experience with end user training
• Relevant IT qualifications
• Flexible hands on work attitude and ability to maintain consistent level of performance on multiple clients tasks and issues
• Excellent PC skills including competency in the use of the Microsoft Office suite and Windows operating system
• Knowledge of 3rd party products such as SQL, Jet Reports, PowerBI, Microsoft 365, and payroll concepts is an advantage
• Strong negotiation ability
• Strong attention to detail

Pay: Php80,000.00 - Php100,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Application Question(s):

• How many years of experience using Microsoft Dynamics Business Central (NAV)?

-technical Support Representative / Customer

Posted today

Job Description

Are You Looking For A Job? Here’s What Orbit Can Offer You.

• 2k Non-Taxable Allowance
• 20% Night Differential
• 13th Month Pay
• Monthly Incentives
• Bonuses for Sales Account and Perfect Attendance Bonuses
• Opportunities for Promotion
• HMO through Maxicare
• Freshers and Laterals, 4 dependents can be enrolled in our HMO after 6 months
• Educational Reimbursement of 20,000 PHP Tuition Subsidy (For Travel Account only)

What you\'ll be doing?

• Implement customer service programs when recommended.
• Measure and match up service levels when needed.
• Make guidelines to enhance operations and technical enhancements.

Receive just as much as P30,000 each month Grow with a global enterprise as you enhance the client care experience Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation Orbit Teleservices is an advanced Business Process Outsourcing Company providing high-quality yet cost-effective customer management and business process solutions. We are continuously looking for top talents to join our team. We achieve stability in our organization by treating our employees the same way we treat our valued clients.

Job Types: Full-time, Fresh graduate

Salary: Php18,000.00 - Php30,000.00 per month

Schedule:

• 8 hour shift
• Day shift
• Flexible shift

COVID-19 considerations: All Applicant must be Fully Vaccinated

Education:

• Senior High School (preferred)

Language:

• English (preferred)

Csr - Customer Support Rep Shaw Telco Fun

Pasig, Palawan Sutherland

Posted today

Job Description

You are joining Sutherland , a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Sales Customer Service Associate , you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

You are also expected to:

• Provide an excellent customer service assistance to clients
• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Experience a set of global opportunities
• Grab not a job, but a promising career

MINIMUM QUALIFICATIONS

• Finished at least 2 years in college (or High School Graduate + work experience)
• Excellent English written and verbal communication skills
• Good knowledge of computers
• Ability to take the initiative to continuously enhance product, quality and technical skills

JOB HIGHLIGHTS

• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Receive HMO and free dependent
• Educational support for employees
• Employee referral incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
• Stable & secured company

Benefits:

• Paid training

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• Senior High School (preferred)

Experience:

• Customer Support Representative: 1 year (preferred)

Language:

• English (preferred)

Technical Support (Installation)

Pasig, Palawan iTECH-RAR Solutions, Inc.

Posted today

Job Description

To assist the Technical Team in providing fiber line to our clients.

• To assist the IT’s to configure accounts in our server
• To provide Technical Solutions of Concerns in our Services such as Internet, WIFI & CATV etc.
• To experience on handling Fiber Cable and equipment.
• To maintain and secure the internet connectivity of our clients
• To help SA’s in organizing documents and files in our database
• To assist Technical Team in monthly inventory
• To assist IT Team in monthly maintenance
• To assist technical team for installation

Salary: Php570.00 per day

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Pasig City: Reliably commute or planning to relocate before starting work (required)

Experience:

• Technical Support: 1 year (preferred)

Language:

• English (preferred)

IT Technical Support

Pasig, Palawan Strategic Networks, Inc.

Posted today

Job Description

• 1st line ON-SITE support to internal staff and to customers who are experiencing issues with Windows desktop and laptops.
• Printer configuration and WiFi connection.
• Create tickets and monitor the status of the issue.
• Strong knowledge of Windows Desktop Operating Systems.
• Knowledge of Microsoft Office & O365 Administration.
• Vendor Management, coordinate and escalate issues to the vendor for immediate Resolution
• SUPPORTED APPLICATIONS
• Windows 7 and above
• Microsoft Office Applications (Word, Excel, PowerPoint, Outlook etc)
• End Point protection

Job Type: Temporary

Contract length: 12 months

Salary: Php15,000.00 per month

Benefits:

• Health insurance
• Life insurance

Schedule:

• Shift system

Supplemental Pay:

• 13th month salary

IT Technical Support Team Lead

Posted today

Job Description

Desktop Support Engineer Team Lead

• Leads Single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
• Ensures optimal workstation performance by having expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment
• Troubleshoots IT problem areas (in person, by telephone or via remote access) in a timely manner and accurate fashion, and provide end-user assistance when required
• Supervises Technical Support team, manages escalation, ensures smooth flow of communication; proper dissemination of instructions from client

Qualifications

• Required skill(s): technical support, People Management.
• Applicants must be willing to work in Ortigas Pasig
• Flexible in working hours/schedule/Shifting Schedule
• Must have at least 1yr experience as Senior IT / IT Team Lead
• Full time position available

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to work in Ortigas Pasig?

Education:

• Bachelor\'s (preferred)

Experience:

• Senior IT / Team Lead: 1 year (preferred)

Start Asap Technical Support Representative

Posted today

Job Description

JOB SUMMARY

Agents will receive inbound calls to assist our client’s customers with operational technical support related to their FIOS (Video, Data and Voice) communication service. The Agent is expected to meet and/or exceed established goals, attend and actively participate in training, re-training and up-training programs.

JOB DESCRIPTION

• Utilize client base tools to provide accurate and consistent responses to customer inquiries
• Suggetively sell Client products and/or services.
• Follow-up and escalate resolution actions related to unresolved issues
• Utilize chat services using proprietary software to detect, troubleshoot, and correct issues
• Troubleshoot, detect and correct configuration errors
• Additional assigned duties and tasks may be required as needed.

Qualifications

• High school graduate with minimum 6 months call center experience
• Excellent communication skills
• Call center experience is an advantage
• With Technical Account background is an advantage

Benefits

• HMO on 3rd month plus 2 free dependents
• Career Development, Growth and Promotion
• Competitive Compensation Package

Recruitment Center

3/F Silver City, Frontera Verde, Pasig City

Pay: Up to Php21,000.00 per month

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Where are you currently residing? (example: Pasig)
• How many months of BPO experience do you have in total?
• What is your Gmail address?

Technical Support Representative (20k Signing Bonus)

Posted today

Job Description

Concentrix

Customer Service Representative

Location: Quezon City

Responsibilities:

• Answering incoming calls from customers
• Sorting out customers’ inquiries or requests
• Ensuring that customers’ requests are managed in an appropriate and timely manner
• Developing, organizing, and maintaining accurate files
• Delivering a high caliber of service in a friendly, confident, and informed manner

Requirements:

• At least SHS/HS graduate or equivalent with diploma
• With at least 6 months of BPO experience
• Good to excellent English communication skills
• Excellent customer service, problem-solving, and multitasking skills
• Computer literate
• Can start asap

Offer:

• Up to Php 27,000 salary
• Plus allowances
• Monthly performance incentives
• Leave Credits
• Insurance Coverage
• HMO
• Career development and advancement opportunities

JoinCNXC now and let’s be #DifferentTogether

Job Types: Full-time, Fresh graduate

Salary: Php24,000.00 - Php27,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)

Language

• English (required) Technical Support Representative (Hybrid Work Set

Pasig, Palawan i-Recruiter

Posted today

Job Description

Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.

• Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

REQUIREMENTS

• At least collegiate education is required
• At least 1 year of working experience in Technical Support is required for this position
• Above Average English communication skills
• Basic Knowledge on VOIP, networking, routers and modems
• Strong customer service orientation
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
• Networking, IT or telecommunications certification is a plus
• Applicants must be amenable to working nightshifts

Salary: Php35,000.00 per month

Benefits

• Additional leave
• Company events
• Health insurance
• Promotion to permanent employee
• Work from home

Schedule

• Shift system

Supplemental pay types

• 13th month salary

Experience

• Technical Support Representative: 1 year (preferred)

Language

• English (preferred)

Technical Support Representative (Hybrid Work Set

Pasig, Palawan i-Recruiter

Posted today

Job Description

Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.

• Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
• Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Salary: Php35,000.00 per month

Benefits

• Additional leave
• Company events
• Health insurance
• Promotion to permanent employee
• Work from home

Schedule

• Shift system

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