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Service Engineer
4 weeks ago
We are seeking a skilled and dedicated Service Engineer to support histopathology medical devices and laboratory equipment. The Service Engineer will be responsible for the installation, calibration, preventive and corrective maintenance, and repair of instruments such as tissue processors, embedding centers, microtomes, cryostats, and staining systems. This role ensures reliable equipment performance in clinical and research laboratories while delivering excellent technical support and training to clients.
Key Responsibilities
- Installation & Commissioning: Deliver, install, and configure histopathology equipment at client sites, ensuring proper calibration and functionality.
- Preventive Maintenance: Conduct scheduled servicing and performance verification to maximize uptime and extend equipment life.
- Troubleshooting & Repairs: Diagnose technical issues, perform on-site repairs, or escalate to manufacturers as necessary.
- Calibration & Quality Assurance: Ensure instruments meet regulatory and quality standards for clinical diagnostics.
- Technical Support: Provide prompt assistance to clients regarding equipment usage, care, and basic troubleshooting.
- Documentation & Reporting: Maintain accurate service logs, maintenance records, and regulatory compliance documentation.
- Customer Training: Conduct user training sessions for laboratory staff on proper operation and safety of equipment.
- Collaboration: Work closely with sales and applications teams to address client requirements and support product demonstrations.
- Spare Parts & Inventory: Manage spare parts needed for servicing and repairs.
- Compliance: Adhere to safety protocols and regulatory requirements for medical devices and laboratory environments.
- Bachelor’s degree in Biomedical Engineering, Electronics, or related field.
- At least 2–3 years of experience servicing medical devices, preferably histopathology, laboratory, or diagnostic equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Familiarity with laboratory standards (ISO, CAP, DOH, FDA) and safety protocols.
- Excellent diagnostic, analytical, and problem-solving skills.
- Strong communication and customer service skills.
- Willingness to travel and provide on-site support to client laboratories.
Preferred Skills
- Hands-on experience with tissue processors, microtomes, cryostats, and staining machines.
- Certification or training from histopathology device manufacturers (e.g., Leica, Sakura, Thermo Fisher).
- Knowledge of laboratory workflows and histopathology processes.
- Ability to interpret technical manuals, schematics, and service documents.
Work Environment
- Field-based role with regular travel to hospitals, laboratories, and research institutions.
- Exposure to laboratory environments, chemicals, and biological samples (with appropriate PPE provided).
- May occasionally require work on weekends or after hours for urgent service needs.
