Technical Support Representative

5 days ago


Cebu City, Philippines IONOS Full time

Technical Support Representative (Voice) We power the people who power the Internet. Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS. Who we are With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees. Who we’re looking for Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online. REPRESENTATIVE CUSTOMER SERVICE Qualifications At least 2nd year College Level or Graduate of any 2-year course At least 6 months sales/customer service experience is an advantage Knowledge in Website Development, Webhosting and Wordpress is an advantage Content Management System is an advantage Basic email knowledge and troubleshooting is an advantage Ability to remain calm and professional in all circumstances Highly Motivated and Target Driven Willing to work on shifting schedules Solutions-oriented Job and Company Highlights Competitive salary + bonuses + unlimited commission Generous paid time off Healthcare and Life Insurance coverage on day 1 Above industry standard company and statutory benefits Monthly and Quarterly Engagement Activities Work-Life Balance Training and Development Seniority level Entry level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IONOS by 2x #J-18808-Ljbffr



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